Resident Services Coordinator

Summary about this job

Detail information about job Resident Services Coordinator. Terms and conditions vacancy

Job Summary

St Luke’s Green are looking for a Resident Services Coordinator who will be responsible for the full range of administrative functions whilst delivering a high standard of customer service to our residents, their families and visitors. We are close to public transport and have onsite parking available.

The Role

We have an exciting opportunity for an experienced administrator to join the team at St Luke's Green, Aged Care Home and Retirement Village. The ideal candidate would be an enthusiastic customer service professional with outstanding communication and interpersonal skills, be able to multi-task and prioritise in a busy environment and have outstanding computing skills.

Responsibilities

• Be the first point of contact for all visitors, residents and family members at St Luke's Green
• Managing all telephone calls in a professional and polite manner
• Responding to queries or requests where possible, alternatively referring stakeholders or customers to the appropriate source
• Play a pivotal role in assisting with the management of the staff roster and the administration of the rostering system
• Work with Village Management to coordinate training and update staff attendance
• Billing, purchasing and requisitions, rosters, payroll, admission and vacating processes.
• Provide administrative support to the manager and other support managers when required
• Maintaining office supplies
• Establishing and maintaining systems and processes for all administrative areas of the office
• At all times, handle and store sensitive information appropriately
• General ad-hoc duties and responsibilities

Requirements for the role

• Administrative experience within a fast-paced environment
• Excellent written and verbal communication
• Microsoft office suite, and phone system competencies
• Well developed interpersonal skills and multi-tasking capabilities
• Reliability, and a well organised approach
• Forward-thinking ability, and staff rostering experience
• Minimum 2 years' experience in similar roles, preferably in aged care
• The successful candidate must hold a valid Australian Police Certificate.

About Greengate

At Greengate we strive to make every day better for our residents, their families, and our staff.

We provide what our residents value, practice person-centred thinking, and deliver heartfelt support and care — that is The Greengate Way.

We are looking for much more than employees, we are looking for people who enrich lives.

• Do you do the right thing?
• Do you go the extra step?
• Do you play as a team?
• Do you create a wonderful experience?

If you answered yes to these questions, then we want to hear from you! We are looking for good people who are respectful and caring, and who share the same values as our exciting and expanding company.

The Greengate Way

Our village teams passionately provide holistic heartfelt care, an engaging lifestyle program, and a homely dining experience. While our business team are professional, and energetically support the creation and operation of great villages.

The Greengate Way has four foundational pillars that shape and support everything we do:

• We're resident focused
• We employ good people for good outcomes
• We're homely and boutique
• We enrich people's lives.

These pillars allow us to build vibrant, thriving communities while staying focused on the things that matter most to us as people, and as a company. If this sounds like you, then please forward your resume/click apply …………………………………