Customer Relationship Coordinator
An-all-encompassing role where you’ll be responsible for developing and nurturing successful relationships with our valued Medical Practice partners.
Summary about this job
Client & Sales Administration
Company: Medical Media
Location: Sydney
Work type: Full Time
Salary: $50,000 - $55,000 + super
Phone: +61-8-5410-7739
Fax: +61-3-3356-4194
E-mail: n\a
Site: n\a
Detail information about job Customer Relationship Coordinator. Terms and conditions vacancy
- Permanent Opportunity with option for immediate start
- Modern Offices in North Sydney, close to Public Transport
- Fun Culture & Team environment
Who is Medical Media?
Medical Media is Australia’s largest digital health network with over 2,200 digital screens in medical practices across Australia. We partner with over 3,000 local and national advertisers to deliver relevant and engaging content to over 6.25 million viewers per month.
About the role
The Customer Relationship Coordinator is an-all-encompassing role where you’ll be responsible for developing and nurturing successful relationships with our valued medical practice partners in order to aid retention and deliver great outcomes for our business.
Key Responsibilities:
- Deliver effective and proactive customer management to our medical practice partners in order to achieve retention and satisfaction KPI’s.
- Identify potential risks that may lead to a poor partnership experience and take the proactive steps to finding a solution.
- Build strong relationships that aid retention and reduce churn.
- Work with the National Practice Relationship Manager to continuously improve systems, processes and customer satisfaction.
- Coordinate the onboarding process of new medical practices into our network.
- Collaborate with internal stakeholders as the medical practices' advocate.
What you’ll need to be successful
- Ability to build strong relationships using your well-developed interpersonal and communication skills.
- High level problem-solving skills with the ability to provide flexible and timely solutions.
- Proactive in seeking out opportunities to improve our service offering to our medical practice partners.
- A passion for collaboration and the ability to work across business units to achieve outcomes.
- Driven, self-motivated and results driven.
Why work with us?
We’re a dynamic, all-systems go workplace and strive to attract and retain great people! As well as being a great place to work, we also offer all out staff:
- Full training with continuous support
- Fun, friendly team and company culture (quiz nights, team lunches etc)
- New, vibrant offices in the heart of North Sydney (close to trains and bus lines)
- Free boot camp on Wednesdays!
Diversity and Inclusion - We commit to the value of a diverse workforce, with inclusion central to our success as a business. Medical Media believes in creating a working environment that is welcoming, fair and inclusive for all.
Grow with us - Our mantra is that every day we Develop, Engage and Grow with each other and our customers. It takes a special breed of person to work here – and if you think you’ll fit in, we’d love to meet you!
Apply today and a member of our People & Culture team will be in touch.