Customer Service

Summary about this job

Detail information about job Customer Service. Terms and conditions vacancy

HOERBIGER Australia Pty Ltd has operated for over 29 years in Australia as a leading company in the Compression Technology sector. The Strategic Business Unit Compression Technology forms the backbone of the HOERBIGER group worldwide which has operated for over 90 years and pursues the strategic objective of setting standards with performance-defining solutions for the Compressor & Engine Industry.　

Based in Dandenong and reporting to the Customer Operations Manager, this role seeks to ensure that customer enquiries and orders are processed efficiently and professionally to deliver consistent performance and a high level of customer satisfaction. The position is full time Monday to Friday.　

This role requires an excellent understanding of what is required for customer deliverables, a detailed ERP system and process understanding, and suits a mechanically minded individual.

Your role will involve:

- Ensuring a high level of service is provided to customers, both internal and external at all times
- Efficiently and accurately processing customer enquiries and orders using SAP and other internal systems
- Ensuring the Quality Management System within HOERBIGER is adhered to

- Working closely with company sales, service and engineering personnel　

- Maintaining relationships with customers to promote and retain business.　

- Managing information flow and dealing with different types of customer requirements.

- Keeping customers informed of the status of orders.

Potential candidates should have:

- Excellent communication and organisational skills, with good attention to detail

- Sound computer skills
- SAP (or similar) ERP system familiarity with aim to become process expert
- Able to facilitate action on projects and new scopes of work
- Mechanical aptitude with ability to learn fundamentals of product and service offerings
- Ability to work well with other staff in order to expedite enquiry and order processing
- Good understanding of commercial trading processes 

- The right to work in Australia

Please ensure that any application includes a cover letter that specifically addresses the requirements plus a resume showing your current qualifications and experience.　

All applicants should use the link in seek to apply as we prefer not to field phone calls initially. If you have questions please include them in your application. 　

HOERBIGER is active throughout the world as a leading player in the fields of compression technology, drive technology and hydraulics. In 2015, its 6,858 employees achieved sales of 1.115 billion euros. The HOERBIGER brand is synonymous with performance-defining components in compressors, industrial engines and turbines, automobile transmissions, and multifaceted mechanical engineering applications. Innovations in attractive technological market niches are the basis for components, systems and services that offer unique selling propositions and long-term benefits for the customer. We set standards.　

Hoerbiger Australia Pty Ltd is an Equal Opportunity Employer and we encourage men and women of all ages and backgrounds and Indigenous Australians to apply.　

Please Note: Given the expected high volume of applications, we will only be contacting applicants who are successful in being selected for an interview; but we thank everybody in advance for their time and effort in applying and wish you well in achieving your future career goals if you are not successful on this occasion.　

As we have chosen to manage this process internally employment agencies are recruiters should not contact us directly in relation to this appointment.