Customer Service Officer
An exciting opportunity exists to join the National In-Home Services Team as a Customer Service Officer.
Summary about this job
Administrative Assistants
Company: Bunnings VIC
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9020-1865
Fax: +61-8-3073-1423
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
Become a part of the Bunnings story
Bunnings is more than a home improvement retailer. Our ambition to provide our customers with the widest range of products at the lowest price is backed by our amazing team and their offer of best service.
People are the heart and soul of our business – at other companies that might be said but at Bunnings it is our way of life. Operating in more than 360 locations across Australia & New Zealand, our 43,000 team members pride themselves on our guiding principles of integrity, respect, teamwork, achievement and innovation.
A bit about the role
As a Customer Support Officer, you will provide support to Bunnings customers by booking appointments for In-Home Consultations, In-Store consultations and Measure & Quotes. You will also work closely with the In Home Consultants and store teams allowing you the opportunity to build relationships with a range of different stakeholders.
Some key aspects of the role include:
- Initial qualification of leads, appointment setting, general customer service and post-sales support.
- Provide support with any further requirements customers may have including but not limited to design changes and referring accredited installers.
- Working collaboratively with the In-Home Consultants to efficiently organise their calendars.
- Occasionally intervene and resolve any unplanned schedules changes for the customer and team.
What we need from you
- Friendly and helpful with a passion for sales & service
- Strong logistical and coordination skills
- Proactive approach to customer care and follow up
- Strong verbal communication and phone etiquette
- Confident ability in the use of PCs and the Microsoft Office suite
What you can expect from us
- A flexible work environment
- A range of benefits, including a discount card.
- The opportunity to participate in a range of development opportunities
- Health and wellness program, including free exercise classes
- Access to offers from corporate partners