Customer Service Administrator

Summary about this job

Detail information about job Customer Service Administrator. Terms and conditions vacancy

Customer Service Administrator

Our Customer Service Administrator roles sit within Equifax’s Employee Verification team. The main purpose of this team is to ensure timely and accurate delivery of candidate verification documents. You’ll be responsible for monitoring the progress of the candidates from one stage to the next. Responding to individual enquiries, you will exhibit fantastic customer service skills.

Required skills of the Customer Service Administrator:

• Prior customer service experience - whether that be in an office, hospitality or retail environment (or indeed any other customer focused role)
• Proven ability to follow defined processes
• Exceptional communication skills, both verbal and non-verbal
• Boasts sound attention to detail along with a focused attitude towards accuracy
• Solid organiational skills
• Positive, pro-active, motivated and personable
• Enjoys helping people by resolving any difficulties they may be facing

Desired skills of the Customer Service Administrator:

• No degree required, but finishing High School/attended TAFE would be viewed favourably
• History of assisting in process improvements
• Proven abilities in coping well under pressure
• Capable of articulating a message in an easy to digest manner

What's in it for you?

This is one of just ten newly created roles in our Brisbane office (based on Adelaide Street). You will be provided with excellent on-boarding, training and support from your Team Leader and Manager. It’s a fun and vibrant environment with wonderful benefits.

This is a great chance to join a business with big growth aspirations. We are a fun, energetic, adaptable and professional team who love what we do.  We also provide:

• Work hours are Mon-Fri, start 8.30am (finish 5pm) & 10.30am start (finish 7pm) – negotiated with hiring manager. Equifax will endeavor to be as flexible as possible
• 22 Annual Leave Days (including an Equifax Day & Birthday)
• Curated learning opportunities available through Equifax’s online training portal. Equifax also supports additional educational opportunities on a case by case basis
• Salary Continuance, benefit payment for up to 75% of salary up to two years
• Employee Assistance Program – Free counseling services
• Corporate Healthcare Plans & Gym memberships
• Discounted purchase plans on Dell products
• Secure Sentinel Free membership - If you get your financial cards, passport or mobile phone lost or stolen
• Multiple local and international career opportunities given to our 10,000+ employees in 24 countries
• Recognition programs, including spot bonuses ($4,000)
• Referral reward - successfully refer a new employee and receive between $1,500-$6,000
• Novated lease options available

A little bit about us:

Equifax is a global leader within information solutions with revenues in excess of three billion dollars. Founded over 100 years ago we are now 10,000+ employees strong, across 24 countries. Equifax uses data, analytics, and technology to provide superior products. The company organises, assimilates and analyses data on more than 820 million consumers and more than 91 million businesses worldwide. Customers are at the center of everything we do. 

Equifax powers the financial future of individuals and organisations around the world. Equifax has grown from a consumer credit company into a leading provider of insights and knowledge that helps its customers make informed decisions.