Team Leader | Employment Services | Hervey Bay

Summary about this job

Detail information about job Team Leader | Employment Services | Hervey Bay. Terms and conditions vacancy

Reporting to and supporting the Manager you will be responsible for coaching, inspiring and motivating the team.

Sarina Russo Job Access is the largest Australian-owned jobactive provider with sites across Queensland, Victoria and New South Wales.  Through the delivery of integrated recruitment and training solutions we have enhanced the careers and impacted the lives of thousands of individuals.

Together you will drive the team's performance against monthly KPI's and ensure that compliance and quality standards are adhered to.
 
Further responsibilities will include:

• Coaching staff to ensure that daily activities are linked to achieving 4/5 star performance rating
• Supporting the Manager with the post placement and claims processes
• Reviewing employer engagement strategies to ensure they address caseload needs; and deliver outcomes
• Achieving KPI's linked to placing jobseekers in sustainable employment.
• Organising appropriate interventions and strategies to help job seekers find and maintain employment.
• Delivering professional recruitment services to our clients (job seekers and employers).
• Developing and maintaining ongoing relationships with employers and community groups.
• Facilitating workshops and individual appointments.
• Adhering to contractual compliance processes and procedures.

 You will demonstrate… 

• Experience achieving targets and working to compliance standards.
• Experience coaching and developing staff.
• Strong communication skills and the ablity to deal with a diverse range of people.
• Excellent relationship building, business development and customer service skills.
• Experience remaining calm and responsive under pressure.
• The ambition to drive the site and region to exceed performance targets.
• A minimum of 5 years experience in employment services and a Diploma level education in leadership or equivelent.

As the largest Australian-owned jobactive employment provider you'll receive:

• An attractive salary package and uncapped bonuses for high performers
• Five weeks annual leave per year, after you have obtained 3 years of continuous service
• Ongoing Learning, Development and Advancement Opportunities

We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. 

Successful applicants will be required to complete a police check.

Only shortlisted applicants will be contacted.