First Responder

Summary about this job

Detail information about job First Responder. Terms and conditions vacancy

• Are you an experienced Case Manager looking to build on your skills?
• Are you wanting to work for a progressive and supportive organisation?
• Then this position may be just what you have been waiting for.

First Responder – new exciting position

If you are looking for an opportunity to improve access to services for people experiencing Domestic and Family Violence and/or homelessness, then this could be your dream role.

About Us

Domestic Violence Service Management (DVSM) is state-wide provider of specialist homelessness services with a focus on Domestic and Family Violence (DFV).

DFV is an affront to a person’s dignity, it compromises a person’s safety and undermines their wellbeing.

All our services work to uphold people’s dignity and we look at safety and wellbeing in a person centred way. We facilitate individualised and coordinated support to individuals and families.

For more information about us and our approach, please visit our website www.dvnswsm.org.au

About the Role

We have an exciting new opportunity for a skilled Case Manager to join our team 4 days per week for an initial trial until 30 June 2019. While the role is based predominantly in the Blacktown area, some work will be required in the Sydney City area to support the Moving Out Moving On (MOMO) service.

The First Responder role has been developed to support and provide an effective first response to all people contacting the ROAR/MOMO/DVAHS services in line with DVSM’s values. The First Responder works flexibly to ensure all people contacting the service are met with a positive response and follow up of a high standard. This includes developing sound interagency relationships and great sector understanding to support effective referral pathways. All DVSM services operate within “No Wrong Door” policy and provide support to navigate the sector and make referrals for ongoing support as identified by the person seeking support.

This role is varied in terms of task and there is a real opportunity for the right person to take leadership in developing this role to its maximum potential.

In this role you will be facilitating initial assessments with people looking for support and you will engage with referring agencies to take and make referrals on behalf of people in the community. You will also work closely with the Service Delivery team to ensure seamless access and follow up effectively upholding the dignity of people. You will also be supporting the development of internal guidelines for responding to people reaching out for support.

About You

You will be passionate about making a difference to people’s lives, demonstrating empathy, flexibility and responsiveness.  You are strongly committed to upholding the dignity of all people and you have the ability to think flexibly when problem solving. Your personal values are well aligned to those of DVSM and you are committed to contributing to a positive and supportive team environment.

Essential Selection Criteria

• Relevant tertiary qualifications at minimum diploma level.
• Demonstrated understanding of the impacts of Domestic and Family Violence.
• Demonstrated ability to use strengths-based case management approach.
• Demonstrated ability to be self-directing, plan and prioritise workload and show initiative.
• Strong communication and interpersonal skills.
• Sound written communication skills, including knowledge of best practice in writing case notes.
• Computer literacy to at least an intermediate level.
• Current driver's license.
• Current First Aid certificate.

Desirable Selection Criteria

• Minimum two years' case management experience.
• Experience working with a coordinated, wrap around service model.
• Prior experience working in SHS services.
• Understanding of Response Based Practice

To be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.  You will also be required to have or obtain a Working with Children Check and undergo a Federal Police check.

Interested?

Please forward your resume and a cover letter addressing the selection criteria to

[email protected], we would love to hear from you. (Please DO NOT apply using SEEK).

Applications close 5pm, Sunday 29 July or when a suitable candidate is confirmed.