Manager - Narrabri Site

Summary about this job

Detail information about job Manager - Narrabri Site. Terms and conditions vacancy

• Full-time position
• Generous salary sacrifice arrangements
• Optional RDO arrangements
• Become part of our community focused culture

Use your exceptional leadership skills to create and maintain a supportive and encouraging working environment that builds a strong culture of exceeding targets and outcomes.

The Role:

The Performance Manager is responsible and accountable for ensuring the delivery, high performance and financial viability of Employment Services Contracts (DES and jobactive), and other programs provided in their Site, in accordance with contractual requirements and internal policies/procedures.

This position is responsible for the overseeing of the Narrabri and Wee Waa offices.

The position is responsible for developing a high performing team that is passionate about what they do and are committed to continuous improvement and growth. The ability to lead, motivate and inspire employees is paramount, as is the ability to maintain excellent operational knowledge in order to coach the team to achieve outstanding results. This will involve capitalising on the individual strengths of staff and performance managing team members not achieving required standards.

This will be a full time position (38hrs per week, Monday - Friday). The position will be based at our Narrabri office.

Responsibilities will include

• Ensure the smooth operation the Site including adherence to policies, procedures and operational processes, staff management, resource/asset management, complaint resolution and reporting.
• Liaise closely with other service providers including training providers, community services and allied health providers to develop effective networks that enable participant access to services, strategic partnerships and identification of business opportunities.
• Oversee team and individual performance ensuring claims targets are met and exceeded. Implement performance management strategies if team or individual performance issues are identified.
• Attract and retain talented people to roles within the Site
• Provide regular performance feedback to staff and include opportunities for staff to contribute to team planning and innovation through regular Site meetings.
• Monitor and report on budget and operational activity, providing corrective recommendations when identified.
• Maintain up to date knowledge of funding deed requirements.
• Complete all required documentation and electronic transactions in accordance with Departmental requirements and established BEST processes.
• Actively and positively promote BEST to local employers and community agencies/service providers at local forums, chamber of commerce meetings, relevant community activities/functions, inter-agency meetings etc. to identify and initiate business development opportunities (including partnerships)
• Allocate resources and duties within the site
• Ensure and allow open internal communication to all levels within the organisation
• Create an environment conducive to quick resolution of conflict and issues
• Maintain a comprehensive knowledge of the local labour market

What are we looking for?

• Previous experience in a leadership or management role
• Self-motivated with a positive attitude
• Passionate about actively promoting a positive workplace culture
• Target driven
• Exceptional people skills
• The ability to engage and work effectively with people from diverse backgrounds
• Excellent time management skills with the ability to multi-task
• Proven conflict resolution skills and an ability to diffuse potential situations

About BEST:

BEST Employment Ltd. is a regional based, not for profit Company limited by guarantee. We provide a range of services (contracted Government Services, Community Services and fee for service) over a massive geographic area with our Head Office based in Inverell, NSW. We have over 200 staff members working from 20 offices across North West NSW, Far West NSW and the Darling Downs area in QLD.

BEST is both well recognised and justifiably proud of its proven record and reputation as a high-performing and high quality service provider.

Working for BEST:

As an employee of BEST you can become part of our community focussed culture and contribute to the diversity of our company. BEST employees come from a wide variety of different backgrounds and professions. Our employees enjoy competitive Wages, optional Rostered Day Off arrangements and statutory leave. Due to our status as a Not for Profit, Public Benevolent Institution, we are also in a position to be able to offer our staff very generous optional salary sacrifice arrangements and many other benefits.

BEST is also very supportive of encouraging staff to seek training and development opportunities. We offer all eligible new staff the option of entering into a traineeship arrangement to gain formal qualifications whilst on the job.

HOW TO APPLY:

Please follow the instructions in the online application.

Please note that only one file can be uploaded to your application so you may need combine the below items into a single document for upload.

We will be looking for applications that include the following THREE items:

• Current resume - please include at least two (2) contactable work related referee's

• Cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role

• Selection Criteria Responses - The selection criteria for this position are outlined below. Please respond to each criteria individually (with headings) and provide relevant examples.

Selection Criteria:

Essential

• Proven ability to lead, manage and motivate staff and create a positive and productive team culture;
• Successful history of managing a team to meet or exceed targets;
• Excellent communication skills (both verbal and written);
• Appropriate computer experience and skills including the use of applications such as Microsoft Office programs, 3rd party employment services software packages, Internet and Email.
• Excellent time management skills with a logical and methodical approach to implementing efficient processes, people management and effective work practices;
• Proven ability work in fast paced target driven environment
• Proven understanding of Privacy and Confidentiality Principles;
• Current Car Drivers Licence (class C or above)

Desirable

Previous Leadership/Management experience and/or relevant qualifications in either the Employment Services or Community Services industries would be highly regarded, but is not considered an essential requirement.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Clint Wogandt (Regional Manager - New England North West / Far West Orana): 02 67 213222

Kellie Uebergang / Kaitlin Driscoll (Human Resources): 0267 213 222

Applicants must be willing to undertake a pre-employment police check.

Closing date for applications will be 5.00pm Friday 20 July 2018