Client Relationships Manager
Our client is a nationwide industry Registered Training Organisation leader in the provision of safety training and related safety services
Summary about this job
Health, Safety & Environment
Company: Wood Recruitment
Location: West Gippsland & Latrobe Valley
Work type: Full Time
Salary: $110,000- $115,000
Phone: +61-7-5366-5420
Fax: +61-3-8517-1130
E-mail: n\a
Site: n\a
Detail information about job Client Relationships Manager. Terms and conditions vacancy
- Great work life balance
- Permanent Full Time Position
- Great opportunity for growth
Our Client
Our client is looking for a Client Relationship Manager who is focused to build and enhance clients’ relationships with Foundation Clients for their registered training organisation, contracting organisations that support Foundation clients, and other accounts. By maintaining strong relationships, and their internal training delivery, design and business services related roles, the role ensures that our client provides great learning, development and competency outcomes for all’. The role should ensure client satisfaction supporting client loyalty, increased opportunities and developing a new client base.
About the role:
- Pursue Foundation Client opportunities in line with clients organisational strategy
- Participate in group marketing strategy
- Conduct site tours and briefings of the clients’ facilities as required
- Understand and promote the clients Value proposition throughout
- Update the clients and stakeholders on status of opportunities
- Use the clients FEED / FID process for estimating ROI and priority of new work if development is required.
- Assist in the development of new products as required.
- Internal consulting with other stakeholders.
Responsibilities:
- Ensure client meetings are completed quarterly for clients to ensure the company is meeting client expectations, meetings are run professionally, and quarterly reports are provided to a high standard
- Maintain an updated organisational chart for each Client, a deep understanding of their business and projects. Share relevant information about their accounts with internal stakeholders as required.
- Understand each Clients’ training matrix requirements, and where possible, obtain future client plans for training as far into the future as possible to assist with internal financial and demand forecasting.
- Coordinate subject matter experts to attend client meetings (Delivery and Product), to support providing a best possible solution to the client and to present the company as the leaders in the training and workforce development field
- Proposals are to be completed after a thorough scoping of the client’s needs has been completed
- Utilise internal Operations and Product SMEs through the appropriate phases of obtaining client requirements and during client product design and build phases to ensure that specifications meet client expectations
What you'll need:
- Business, commerce, marketing related degree preferable
- Previous client relationship management experience desirable
- Experience or product knowledge of working in a training organisation
- Contracts, tender or procurement experience essential
- Clear, concise and professional written and verbal communication skills
- Excellent process facilitation and consulting skills and service ethic
- Facilitate meetings with high level clients
What's in it for you;
- Car Allowance
- Excellent Salary Package
- Permanent Role
How to Apply:
To complete your application for this position please click on the "APPLY" button below. Online applications are preferred however for a confidential enquiry please call 08 9221 8122