Service Operations Analyst
IT,Library Services and Information Management
Short info about job
Company: The British Museum
Department: Information Services
Salary: £32,627 per annum
Hours: Full Time
Contract type: Permanent
Type / Role: Technical
Phone: +44-1438 9878875
Fax: +44-1545 3938293
Detail information about job Service Operations Analyst. Terms and conditions vacancy
The British Museum is seeking a Service Operations Analyst to provide specialist and technical end-user support services across the whole Museum and ensure the continued operation of Museum information systems to agreed service levels.
In this role, you will work on the IS Helpdesk with colleagues to respond to a variety of user requests, problems and enquiries. You will prioritise and resolve reported faults, in line with agreed service levels and schedules and, as required, mobilise and monitor third-party support organisations.
The successful candidate will have demonstrable experience of working in a structured support environment, in a helpdesk and/or problem resolution role. A strong understanding of Windows desktop deployment services and management of client-server technologies is essential.
With a flexible and professional approach, you will be able to respond to situations as they arise and remain calm under pressure. As a strong communicator, you will work well in a team and will be able to explain complex technical issues to both technical and non-technical audiences.
About the British Museum:
Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions with over six million visitors in 2016 and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff at the British Museum.
The Museum is an equal opportunity employer, supports a diverse workplace and offers a competitive benefits package including:
- Membership of the civil service pension scheme
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Generous annual leave allowance
- Interest-free season ticket loan
- Child care voucher scheme
- Professional & personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
If you are a positive individual, passionate about the Museum and would like to know more about this exciting opportunity, please visit the website for further information and details on how to apply. https://www.britishmuseum.org/about_us/jobs.aspx
Application Deadline: 15th September 2017