IT Support Analyst
Short info about job
Company: University of the Arts London, London College of Fashion
Salary: £28,274 to £34,515 per annum
Hours: Full Time
Contract type: Permanent
Type / Role: Technical
Phone: +44-1565 5394805
Fax: +44-1543 2831420
Detail information about job IT Support Analyst. Terms and conditions vacancy
Are you an enthusiastic IT Support specialist looking to provide 2nd line support in a large and complex technical environment?
As part of our continued improvement plan for Information Services we are seeking an IT Support Analyst who will provide support services across our student, staff and wider user community across the University. We are focused on providing the best customer service for our users based at London College of Fashion. Working as part of this high performing team you will help ensure the delivery of high quality services in line with SLAs and best practice.
Why choose us?
The University of the Arts London is one of the top 5 universities in the world for art and design and comprises of 6 globally renowned colleges. It is a highly desirable and varied place of work and requires an innovative, high performing IT service to deliver to this highly creative community.
As an employer of choice, the University of the Arts London offers an extensive benefits package including:
- 31 days annual leave (inclusive of days between Christmas and New Year when it closes) plus public holidays
- Competitive pension package
- A healthy work-life balance
As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, tablets, printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 2nd line support within a large environment across both Mac and Windows technologies.
Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers is essential as is the ability to deploy configure and manage Mac OSX or Windows 7/8/10.
Knowledge of networking technologies both wired and wireless would be advantageous, as would experience supporting MS Office/Active Directory/Mobile Devices; exposure to enterprise tools such as Casper and ZenWorks; knowledge of Helpdesk / Service Desk call logging / Service Management software, as well as experience with ITIL.
You will be a self-motivated, dynamic individual who is able to be adaptable and flexible and able to adjust to new situations. You should possess effective oral and written communication skills, with a logical and sensible approach to tasks and the ability to communicate with people at all levels, including complex technical information to non-technical users.
To apply please visit: https://ual.tal.net/vx/lang-en-GB/appcentre-1/candidate/postings/3440
Closing date: 17 September 2017.
Candidates are advised to submit applications early to avoid disappointment as we reserve the right to close vacancies prior to the advertised closing date.
At UAL, everyone's identity matters. We are committed to creating a supportive and inclusive environment for all our diverse students, staff, and the creative and cultural sector partners with whom we engage. We aim to take every opportunity to progress equality and diversity, and celebrate the enrichment this brings to our community.