Client Services Officer
Administrative,Library Services and Information Management,PR, Marketing, Sales and Communication
Short info about job
Company: Birmingham City University
Department: Academic Services Department
Salary: £25,700 to £27,935 per annum
Hours: Full Time
Contract type: Permanent
Type / Role: Clerical
Phone: +44-1470 5795806
Fax: +44-1490 7244628
Detail information about job Client Services Officer. Terms and conditions vacancy
Location: City Centre Campus
At Registry Services, we have overall responsibility for the student record, as well as the maintenance and continuous improvement of the systems that store it. We work with faculties and departments to support processes relating to the entire student journey, from application to award and graduation, and act as a source of advice on how those processes can be improved through the use and development of our student systems.
Client Services is one of several teams within Registry Services. As a Client Services Assistant you will play a key role working alongside colleagues within the team to provide high quality customer service for different customer groups from across the university community.
As an advocate for the range of student systems supported by the team you will promote good practice and seek feedback on processes and procedures through engagement with customer groups, which will support continuous improvement to ensure that the student systems are operating effectively according to business needs.
As a University, we have many strengths; amongst staff and students there is a sense of common purpose and commitment to the nature of higher education we offer. This is a fantastic opportunity to further improve our service and ensure practices are leading within our field.
If this opportunity interests you, please upload a CV and Covering Letter as part of your application for this role. You are advised, where possible, to remove personal details from your CV and Covering Letter including your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: jobs.bcu.ac.uk.
Alternatively if you require the application in a different format please contact the Human Resources Department at [email protected] or on 0121 331 6693.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.