Library Advisor (0.5FTE) x2

All UK vacanciesClericalLibrary Advisor (0.5FTE) x2

Library Services and Information Management

Short info about job

Company: Birmingham City University

Department: Library and Learning Resources

Salary: £18,121 to £19,696 per annum, pro rata

Hours: Part Time

Contract type: Permanent

Type / Role: Clerical

Phone: +44-1479 9552581

Fax: +44-1330 6437683

E-mail: N\A


Detail information about job Library Advisor (0.5FTE) x2. Terms and conditions vacancy

Part Time, Permanent positions

Location: Multiple Campuses  

Closing Date: Monday 11th September 2017

Library and Learning Resources are seeking to appoint two part time (18.5 hours) Library Advisors to work within the Customer Services team to provide a high quality customer focused service to staff and students at the University. One of the positions will be based at the City Centre Campus, with the other being based at our City South Campus in Edgbaston.

Having recently been reaccredited with the National Customer Services Excellence Award, we are seeking to build on our current provision to offer an exceptional front facing service.

You will be responsible for delivering excellent customer care, at the point of need for all library customers. As well as staffing the help desks, you will act as the first point of contact for all enquiries within the library spaces. You should have excellent communication and interpersonal skills, proven experience in the delivery of high quality customer service (library experience desirable but not essential) and a commitment to customer care which not only meets but exceeds customer expectations.

You will:

  • Be proactive in welcoming all library customers; identifying their individual needs, providing a quality service and enabling customers to make full use of the facilities available.
  • Interact with customers throughout their visit, and assist them with the use of self-service equipment and discovery tools.
  • Assist in maintaining a conducive learning environment through monitoring the use of the library and ensuring the shelves and spaces are kept tidy.
  • Provide and help organise an efficient library service under the direction of the Library Supervisor, ensuring that agreed standards of service are (as a minimum) met.

Library and Learning Resources provides services at several University campus locations across the city and across extended hours. A variety of shift patterns will be applicable and the ability to undertake duties at different campus library locations will be required.

In order to be considered for the role, you must attach a CV and Cover Letter. It is advised that candidates remove personal details from their CV, including your name. Your CV must evidence how you meet the requirements of the post, with particular reference to the personal specification. Also, please clearly state which location you would like to be considered for.

Interviews will be held week commencing Monday 2nd October 2017.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:

Alternatively if you require the application in a different format please contact the Human Resources Department at [email protected] or on 0121 331 6693.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

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