Service Manager

A great Service Manager is one who can keep all aspects of a dealership’s customer care and service programme running well. Productivity and efficiency is the name of your game – and the end result is a humming dealership and happy customers. If that sounds like you, you’re the sort of person we want on board.

You’ll be responsible for making sure that your service team (7 technicians and 2 service advisors and 1 groomer) have the capability to deliver a top-quality customer experience, and that they do so every day. To do that, you’ll bring strong leadership skills, an ability to work well in a team, and a broad focus. From your experience in the car industry, including in the workshop, you’ve gained a solid understanding of how a dealership runs.

You’re analytical and good with figures, which means you can keep track of charge-out and productivity, and therefore the team’s profitability. This is a busy and sometimes intense role – things can change quickly, so you need to be flexible and calm to keep the team running smoothly. Each day you’ll deal with a lot of different people: everyone from groomers to mechanics to managers, as well as a range of customers from all backgrounds.

At Hastings Toyota, you’re encouraged to use your initiative to build success in yourself and your team, we won’t limit your potential career progression (including remuneration). As Hastings Toyota is part of the Sinclair Pryor Motors Group, with branches in Napier, Taupo, Rotorua and Gisborne, you will be surrounded by experienced staff who can help you settle into your role and offer ongoing support.

Toyota is a brand to be proud of, as is Hastings Toyota – and this is an opportunity you won’t want to miss.