Service and Support Advisor - Fixed Term
Homecare Medical is a national healthcare organisation that supports people across New Zealand. We want you to join our team!
Summary about this job
Medical Administration
Company: Homecare Medical
Location: Auckland
Work type: Contract/Temp
Salary: n\a
Phone: +64-4-162-4595
Fax: +64-9-705-8214
E-mail: n\a
Site: n\a
Detail information about job Service and Support Advisor - Fixed Term. Terms and conditions vacancy
Someone out there needs you. Are you ready to answer the call?
WHAT YOU'LL BE DOING.
As a Service and Support Advisor, you'll be the first point of call in our Out of Hours services, working in shifts to provide 24/7 help and support. That involves responding to non-clinical questions and pointing people towards local services and carrying out medical reception tasks if needed. Shifts are mornings, afternoons, nights and weekends. We are looking for a full time fixed term maternity leave cover for 6 months
Your roles and responsibilities include:
- Responding to people promptly and through the relevant channel
- Explaining the National Telehealth Service (NTS) programs and connecting people to the right service for them
- Quickly recognising urgent or clinical needs and directing people onto staff who can help resolve those issues
- Referring people to local care or services
- Taking overflow calls if needed and arranging a callback
- Supporting nurses and clinicians with administrative tasks
- Accurately recording caller information in our database.
WHAT WE'LL NEED FROM YOU.
To carry out this role effectively, you'll need:
- Two years' experience in administration or customer service roles, preferably within healthcare
- Good skill level in Microsoft Excel, Word, Outlook, and Medtech
- Experience with Customer Relationship Management systems and other specialised software systems
- Great listening and communication skills
- Cultural sensitivity
- A passion for health and wellbeing
- Ability to move quickly from task to task
- Ideally a qualification in the health sector
WHAT YOU'LL GET FROM US.
Working in a collaborative team situation, you'll have exceptional support, with ongoing guidance and coaching. You can also look forward to:
- Being part of a growing and well respected national organisation
- A superb culture that celebrates success
- A supportive and experienced management team
- Working with a strong multi-disciplinary team
- Professional development opportunities.
SOUND LIKE YOU?
If you're ready for a challenge and want to be part of an organisation that's improving the lives and well-being of New Zealanders, this could be the perfect role for you. We'd love to hear from you, so please apply online: https://careers.homecaremedical.co.nz/home
WHO IS HOMECARE MEDICAL?
Homecare Medical is a leading New Zealand healthcare organisation. We bring together a range of national helplines, including Quitline and Healthline, to deliver 24/7 support through registered nurses and specialists, online and over the phone. It's a fresh, connected approach to health care.
To apply for this job, please visit our job site careers.homecaremedical.co.nz and enter the job code 6043SK.