Field Service Engineer
Fantastic opportunity to work with our Service Team. NZ Electrical Qual's required.
Summary about this job
Field Engineering
Company: Thermo Fisher Scientific
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-6-500-6642
Fax: +64-4-365-5137
E-mail: n\a
Site: n\a
Detail information about job Field Service Engineer. Terms and conditions vacancy
The field service engineer is required to service, install, calibrate, maintain, test and repair Thermo Fisher Scientific's range of Laboratory, Anatomical Pathology and Environmental Instruments.
As this role is customer facing, you will also need to have some experience liaising with customers and have strong written and spoken communication skills.
Key Responsibilities:
- Ensure a minimum call turnaround for all customers and service revenue budgets are achieved.
- Assist your sales team to achieve sales and margin targets for their designated portfolio.
- Be highly responsive and proactive in dealing with customer's needs to ensure customer satisfaction is priority.
- Be responsible for fostering a partnership with the business group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them.
- Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual.
- Perform to designated goals and KPI’s of turn-around-time, response time, and customer expectations.
- Promote and develop the Technical Service capability.
- Take ownership for customer satisfaction for services performed.
- Manage the service process from allocation to completion, including administration of call closure and parts accounting to allow for completion of invoicing to meet service revenue.
Minimum Requirements/Qualifications:
- Tertiary qualification in a technical, electronic or mechanical discipline.
- A current electrical practicing licence to a minimum of EAS and registration with the NZ EWRB.
- A current full New Zealand drivers licence.
- Experience within the scientific market and/or familiarity with scientific products preferred.
- Experience in a technical support role and strong analytical skills preferred.
- Proficient in Microsoft applications including Microsoft office.
- An individual who has the ability to work autonomously while being a supportive team player.
- Ability to create and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion and approximately 65,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer.
Recruitment Agencies, we appreciate the interest, but our team have this one covered. Thanks.
Only shortlisted candidates will be contacted
Thermo Fisher Scientific is an Equal Employment Opportunity/ Affirmative Action employer.