Inbound Customer Service and Sales Consultant - Flexible Part time shifts
We offer excellent opportunities to grow your career with an incredible on the job learning environment, flexible hours and a role full of variety
Summary about this job
Customer Service - Call Centre
Company: Concentrix
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-3-881-7902
Fax: +64-7-627-7566
E-mail: n\a
Site: n\a
Detail information about job Inbound Customer Service and Sales Consultant - Flexible Part time shifts. Terms and conditions vacancy
- Permanent part time shifts with fully paid training
- Your career in travel and tourism starts here
- Central location with great facilities
Does helping a couple go skiing in France, finding an old lady's luggage, and getting a dad to his daughter's wedding in time sound like the perfect day?
You would love being one of our heroes in a headset.
We are Concentrix - a Fortune 500 company who continue to grow in New Zealand. This expansion means we can help save the day for more people. That's where you come in.
We run a call centre on behalf of one of New Zealand's leading air and travel companies, helping their clients across New Zealand and Australia. We need to add more part-time inbound Customer Service and Sales Consultants to our team. Your main communication will be over the phone, with some email too.
Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero. Are you ready to level up your career by becoming a hero in a headset?
Here's what you'll get from us:
- A fun and exciting place to work, with a great team
- Opportunities to progress your career within the company
- On the job training
- Excellent facilities and a discount to Unitec gym and sport centre
- Regular events
- Annual and monthly team rewards
- Flexible hours - we operate on shifts 24 hours per day, 7 days a week
- Mt Albert location
- Job satisfaction
And here's what we'll need from you:
- Outstanding communication skills including clear and articulate verbal, listening and written competency
- Great listening skills mum would be proud of
- Ability to assess and evaluate customer needs
- Ability to articulate information so that it's easy to understand
- An appetite for learning and knowledge
- Natural at multi-tasking and can work under pressure
- Attention to detail and capturing customer information
- Driven to deliver both customer solutions and sales outcomes
Our successful new Headset Heroes will start on Monday 16th July 2018.
When you begin you will be given paid training in both a classroom and on the job. These formal training sessions will include a minimum of one weekend shift with the rest being completed during our operational hours. This is compulsory to get you hero-ready.
After this is successfully completed, the hours will be rostered and may vary subject to business requirements so flexibility on your shifts will be important.
All candidates must be eligible for permanent work in New Zealand to be considered and will complete standard pre-employment checks.