Helpdesk Team Leader
Helpdesk Team Leader
Summary about this job
Help Desk & IT Support
Company: Absolute IT - 98.9%* of placed candidates will recommend us to others
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-931-1352
Fax: +64-7-721-3916
E-mail: n\a
Site: n\a
Detail information about job Helpdesk Team Leader. Terms and conditions vacancy
- Great remuneration
- Exciting career growth opportunities
- Excellent team environment
Team Leader
Are you a tech-savvy , eager and ready to lead a passionate team with great growth opportunities then please keep on reading…
A kiwi-ownend company are looking for a Team Leader for their current team and would like a tech-savvy candidate with leadership experience to join their organisation. They would need you to assist the current team in building sound infrastructure and support systems. They are well-known in the industry and bring reassurance and structure to everyday operations. They work within a diversity of client business strategies all over New Zealand.
Your position as the Helpdesk Team Leader:
The Helpdesk Team Leader will be a key member of the Information Technology team, you would need to ensure positive, professional and collegial interactions at all times. You will need to lead, motivate, and improve the IT Helpdesk Team, maintain relationships and proved support for the IT team, Managers, and staff.
A day in the life:
Take overall responsibility for open helpdesk calls ensuring assignment and escalation it timely and appropriate
Ensure the helpdesk operates according to the processes defined and agreed
Improve the function of the helpdesk by identifying, implementing, and monitoring process improvements
Provide reports to the IT Manager as agreed.
Your background:
A helpful and friendly disposition with clear communication skills
3+ years experience as a Helpdesk Team leader
2nd level and 3rd level support experience 3 - 4 years
A good understanding of Microsoft servers and software
Experience with configuring hardware and software
Experience in Active Directory, MS Exchange, Citrix and Remote Desktop applications
What it's like to work here:
You will be part of a close-knit team, with an open-door policy to the IT Manager at all times, in a friendly and warm environment.
What's in it for you?
Great remuneration
Exciting career growth opportunities
Excellent team environment
What's next?
For further information please call Vannesa Tellez on 09 302 4810 or apply by clicking on the 'Apply for this job' button.
NOTE to overseas enquiries and non-NZ residents:
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand and can make themselves available for interviews in New Zealand will be considered for advertised positions.
Others may not necessarily be responded to.