Customer Service Communications Coordinator

Summary about this job

Detail information about job Customer Service Communications Coordinator. Terms and conditions vacancy

• Outstanding Company Culture
• High Growth & Development Opportunities
• Accredited B-Corporation

Our company

Silver Chef Limited currently operate in three countries and through two unique but equally brilliant brands; Silver Chef and Profitable Hospitality. Silver Chef provide equipment finance to the hospitality industry through their market-leading Rent-Try-Buy® product. For 30 years we have helped more than 30,000 customers realise their business dreams.

Your role

Silver Chef is searching for a customer service expert in our communications space to join our growing Customer Service Department.  The primary purpose of this role is to provide an exceptional customer experience on the phones (inbound and outbound) and proactively deliver personalised service to new and existing customers as well as our partner network

Responsibilities

• Main point of contact for customers and partners. Enquiries include providing product information to prospective and existing customers on the phones
• Receive inbound calls including sales leads and calls from current and prospective customers
• Resolving phone and email based enquiries, requests and complaints for our customers and partners
• Transfer calls to appropriate departments based on the customer or partner’s needs
• Record and document the calls using the internal software programs and following the company’s guidelines
• Assists customers at each stage of the process from pre-application through to end of contract options
• Provide knowledgeable, friendly and helpful service by understanding the needs of both internal and external parties.
• Ensures appropriate quality guidelines, financial objectives, phone and productivity KPIs are met
• Building and maintaining strong operational relationships within the business and external parties

Qualifications and experience

• Any business/ administrative related qualifications will be well regarded
• 3+ years’ experience in customer service, call centre, hospitality, retail and/or administration

Skills and behaviours

• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers and partners over the phone
• Great verbal communication, questioning and listening skills including effectively explaining/ promotion new concepts to customers
• Excellent computer literacy and high level of professionalism
• High level of inter-personal skills including the ability to liaise, advise and interact well with other staff members and different stakeholders over the phone
• High attention to detail, solid planning, organisational and problem solving skills
• Good time management skills, reliable and committed to the task at hand
• Energetic, flexible and a team player with a ‘can do’ attitude
• A passion for providing excellent customer service

What we offer

• An award-winning company culture
• Competitive package PLUS bonus component
• Work with purpose. Silver Chef became an accredited B Corp in 2015, indicating we meet the highest standards of corporate social responsibility
• Silver Chef is a proud supporter of Opportunity International Australia, one of the first not-for-profit organisations in the world to recognise the benefits of providing small business loans to people in developing countries.
• With a culture of collaboration, our core values of Teamwork, Attitude, Wellbeing, Respect, Flexibility, Integrity and Communication underpin every aspect of our business.