Manager, Customer Service Operations
Our leaders drive our business
Summary about this job
Customer Service - Call Centre
Company: NZ Transport Agency
Location: Manawatu
Work type: Full Time
Salary: n\a
Phone: +64-6-684-1709
Fax: +64-9-424-8167
E-mail: n\a
Site: n\a
Detail information about job Manager, Customer Service Operations. Terms and conditions vacancy
- Bring your Senior Contact Centre experience
- Lead a team of people who service our customers
- Be valued for your professional expertise
- Bring your passion for coaching and development
- Lead a team of people who service our customers through multiple and different channels everyday
- Be a part of an organisation that makes a difference for New Zealanders
- Location: Palmerston North
About us
At the NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for New Zealand. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
The focus of the Customer Design and Delivery group is the delivery and management of our transport experiences for our customers in order for them to undertake a safe and efficient daily journey.
The role
The purpose of this role is to manage and lead the provision of transport services to customers and ensure effective support is provided to enable customers to have seamless accessibility to a suite of robust services.
What you will bring
To be successful in this role, you will bring:
- Senior Contact Centre Leadership Experience
- Demonstrated management experience with significant experience in a service delivery and/or regulatory environment
- Proven record of developing people capability including coaching, mentoring and managing performance development plans in an operational environment
- Proven record of motivating and leading customer-centric teams within a changing environment
In return we offer a professional and committed team, and an excellent working environment that provides flexible employment practices. Come and help us build our new culture that is Collaborative, Customer Focused and Curious. We would love to hear from you!
Applications close: Monday, 30 July 2018
For a copy of the position description and to apply: www.nzta.govt.nz/careers
For further information, email: [email protected]
To be considered for this position you must have a legal right to live and work in New Zealand.