Escalations Coordinator
Great opportunity to join UCG as a Escalations Coordinator, working with end to end customers, field force and the client to drive jobs to completion
Summary about this job
Telecommunications
Company: Universal Communications Group Pty Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-941-7390
Fax: +64-3-654-6650
E-mail: n\a
Site: n\a
Detail information about job Escalations Coordinator. Terms and conditions vacancy
UCG provides telecommunications services throughout Australasia and is at the forefront in the design and construction of next generation broadband networks. We are one of the industry's fastest growing companies and we attribute our success to our people, innovative technology and culture. Very busy throughout Australia and New Zealand on the national broadband projects and associated opportunities, we employ passionate people who can help us better connect Australians and New Zealanders to each other and the rest of the world.
We are growing - we have a full time Escalations Coordinator position being added to our Operations Team. A great opportunity awaits the successful applicant to join our Auckland based team in a challenging and rewarding role.
As an Escalations Coordinator, you will liaise with our client, end customers, our operations team and our field force to manage escalations in a timely manner, and look to provide outstanding customer service.
The ideal candidate will have:
- A background or understanding of the Chorus Fibre Connect and Build programs.
- Previous experience in a customer service, call centre environment, dealing with high volumes emails.
- The ability to quickly assess, action and resolve queries and escalations, engaging with multiple internal and external stakeholders to do so.
- Excellent written and verbal communication skills.
- The ability to work in a fast paced environment.
- Time management and the ability to prioritise tasks throughout the day
- An ability to work within a strict KPI metric.
The successful candidate will be joining a company with a positive "can do" culture which is highly focussed on delivering an excellent customer experience.
We have a great team ready to train you in the UCG way. If you believe that you have what it takes to fulfil the role please apply today!
UCG is proud of its diversity and is an Equal Employment Opportunity Employer. If you wish to join an award winning company apply for employment today! Only applicants eligible to work in New Zealand should apply. We thank all candidates for their interest. No employment agencies thank you.