Network Service Centre Team Leader
We are seeking a Wellington based Network Service Centre (NSC) Team Leader to take that next step in your career.
Summary about this job
Team Leaders
Company: Vocus Group
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-9-946-5909
Fax: +64-7-620-8016
E-mail: n\a
Site: n\a
Detail information about job Network Service Centre Team Leader. Terms and conditions vacancy
At Vocus we are a technology-driven company and pride ourselves on our goal "to be the most loved telco" to achieve this we know that we need the right people in the right place.
We are seeking a Wellington based Network Service Centre (NSC) Team Leader to take that next step in your career and make our Corporate, Government and Wholesale team more awesome.
Is this you, or someone you know?
What will I be doing?
You will be working with well-known premium customers to ensure that our telecommunication offerings continue to hum, managing a team of Technical Support Specialists in Wellington. On a daily basis, you will be assisting our team with assurance through escalation management, managing ticketing workflows and call queues, compiling monthly reports and assisting our National Assurance Manager.
*What you bring to the table? *
- * Understanding and application of workflows and business processes
- Strong customer advocate
- Excellent problem solving ability
- Results orientated
- Basic understanding of Telecommunications and Networking
- Ability to develop effective relationships with internal stakeholders
- Excellent written and verbal communication skills
- Organised and efficient with strong time management skills
- Team player
You will work within a small team of dedicated professionals providing world class service.
We are about taking on the big guys and having fun on the way there, we know how to celebrate when we smash it and we know not to sweat the small stuff, we are all about flexible working and hand on heart practise work life balance, we let you buy more leave, and hand it out if you hang around for 5 years, we have no dress code and we give you a day off on your anniversary ...oh yeah and you get massive discounts off your home internet!
Call to action
If you are keen to jump on our boat and make it go faster, click on the link below and get busy on your resume and cover letter and apply,