Customer Service Representative
Act as a liaison, provide product/services info, manage the sales order process with accuracy & efficiency, anticipate & resolve customer issues.
Summary about this job
Sales - Inbound
Company: Visentia
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-397-3883
Fax: +64-9-862-4198
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- A great culture and working environment
- Locally owned and operated NZ company
- Excellent benefits and remuneration
About us
Be part of an exciting, new and successful company! We provide industrial water treatment products and services to industrial facilities throughout New Zealand. We are New Zealand owned and operated with a team of ten people. Significant growth has resulted in the need to add to our team.
Our mantra is to deliver the ultimate customer experience.
About You
You are genuinely excited to help customers. You're patient, empathetic, and passionately communicative. You can put yourself in the customers' shoes and advocate for them when necessary. You can gather accurate and honest feedback. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints.
Previous experience using SAP is preferred but not essential.
Duties and responsibilities
- Answer incoming calls to ensure accurate distribution of all enquiries
- Manage the sales order process with accuracy and efficiency
- Receive and distribute sales leads accurately and efficiently
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers and deliver "The ultimate customer experience".
Benefits and Culture
We all work hard and don't mind doing it because we also have a lot of fun! Everyone genuinely cares about and respects each other. The work environment is positive and no one complains about their colleagues.
You will be rewarded with excellent remuneration.