Service Administrator

Summary about this job

Detail information about job Service Administrator. Terms and conditions vacancy

• Manukau City Location
• Great Team
• Monday to Friday

About the business

Penske New Zealand are the distributor of Western Star Trucks, MAN Trucks and Buses, Dennis Eagle Trucks along with MTU & Detroit Engines.  With a network of Dealers, Penske provides fully authorised parts, service and warranty functions for all brands. We work within on-highway, defence, mining, marine, power generation, oil & gas and C&I markets. Representing these technologically advanced and well-respected brands throughout New Zealand.

About the role

An excellent career opportunity has now become available in our Auckland Branch for a Service Administrator. In this role you will assist the Service Manager and the rest of the Service Team, by providing a high level of customer service and administration support.

Key duties and responsibilities of the position include:

• Work order processing and invoicing
• Receipting invoices, and follow up as required
• Reconcile maintenance contract invoicing monthly
• Attend telephone queries, redirecting where appropriate or taking messages and obtaining background information if possible/necessary in a pleasant and professional manner, ensuing that callers are treated in a fair, prompt and courteous manner
• Assist the service team to maintain quality in service processes
• Ensure that all service invoices are checked, matched, coded, approved and receipted into the ERA system and maintain copy of all files for the departments
• Participating in special projects and other duties as required by the Service Manager
• Assist in liaising with other departments to ensure smooth progress of sales through facility

Benefits and perks

Why choose Team Penske?

We are part of the Penske Group with worldwide operations, employing over 40,000 employees across a range of businesses such as; Automotive & Truck Dealerships, Motor Racing, Truck Leasing and Logistics Management.

At Penske we know that it's our people at the heart of our success and we want to make sure you have everything you need to do a great job. That's why as well as a great work environment, we offer the following benefits:

• Accredited Training & Development programs
• Competitive Remuneration
• Reward and Recognition Programs
• Family Friendly Benefits

Skills and experience

The successful applicant will possess the following skills and attributes:

• Knowledge of general office procedures with a minimum of 2 years' clerical and administration experience
• Competent computer skills including Microsoft Office programs (Outlook/Word/Excel)
• Experience in a customer service environment
• Ability to communicate information in a positive manner, i.e. clear, logical, helpful, prompt, to both clients and fellow employees
• Ability to operate efficiently and accurately, office equipment such as, but not limited to: PC and Telephone System
• High level of professionalism and respected member of a team.
• Experience using the ERA system is desirable.