Field Services Co-ordinator
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Summary about this job
Administrative Assistants
Company: Madison Recruitment Ltd
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-7-845-2410
Fax: +64-6-650-7760
E-mail: n\a
Site: n\a
Detail information about job Field Services Co-ordinator. Terms and conditions vacancy
- Excellent Training Provided
- Permanent Position Available
- Encouraging Team Environment
As a Field Services Co-ordinator you’ll be responsible for managing the workflow and exception processes across our numerous suppliers as well as providing assistance to internal teams, all while ensuring our compliance obligations are adhered to as per the Electricity Authority & Gas Industry regulations. As a member of the Field Services Team it is anticipated that the Field Services Coordinator will also need to cross train to be able to provide assistance and cover for the team members.
In addition, you’ll provide first class service to our customers, and liaise with contractors and our field services team to quickly resolve any issues.
Key responsibilities for the FS Coordinator include:
- Manage the workflow through the workflow management tool (ORB) including;
- Validating data sent to service providers via Orb and through manual job sheets queries/follow up and administering work in progress (WIP) queue
- Liaising with Service Providers to ensure service requests (SR’s) are being allocated correctly and amend if necessary
- Month end processes including invoicing, reporting and trend analysis
- Contribute to cost control by ensuring services are not paid for until completed correctly, remedial work is done at no cost, and unnecessary service requests are reduced
- Manage complaints about contractor performance including liaising with customers
- Manage Health and Safety incidents, monitor investigations, produce internal and external reporting including liaising with customers to eliminate or manage hazards
To be successful, you’ll be a meticulous and detail conscious individual with a strong team focus and a knack for problem solving. You take ownership of issues and follow them through to ensure the customer gets the best possible outcome. Experience in a related industry and some knowledge in the use of SAP would be beneficial.
If you have administrative experience and aren't afraid to pick up the phone, if you are eager and enjoy learning systems - this could be the perfect step in the door to work for an amazing company where they put career growth and training at the forefront.
For further enquiries, please contact Alison, Phoebe, Kate or Felicity on 04 499 8055, or alternatively on [email protected]