Receptionist

Summary about this job

Detail information about job Receptionist. Terms and conditions vacancy

• Varied and rewarding work that makes a practical difference in the community
• Be the first point of contact for clients inquiring about our services

About the business

CARE Waitakere Trust is a not-for-profit charitable trust committed to making a difference in our community. Working together in partnership, we seek to empower people to grow into wholeness and restored relationships; and to strengthen and promote the well-being of individuals, families and communities. We offer budgeting support, counselling, family support and various personal development programmes.

About the role

In this role, you will be the first point of contact for people contacting CARE. You will be the first friendly face our clients see as they enter our building or the first person they hear at the end of the phone. The receptionist is key to making clients, visitors and other staff feel welcome and cared for while they wait for appointments. The receptionist is also able to juggle a range of duties during their day:

• Meeting and greeting clients
• Responding to email and phone queries
• Directing counselling and social work referrals to our Referral Coordinator
• Processing food bank and budgeting service referrals
• Receiving and processing client payments
• Offer administration assistance to the management team, referral coordinator and other staff.

Benefits and perks

In this role you will enjoy a positive and collaborative work environment, be a part of a growing social service organisation committed to making a difference in West Auckland.

Located in Te Atatu Peninsula, with off-street parking available and easy access to buses you will find it easy getting to and from work!

There is plenty of opportunity to learn more about community development, mental health services and supporting individuals and families experiencing a range of challenging situations.

Skills and experience

To thrive in this role you will be: 

• Warm and professional in your approach.
• Able to learn things quickly and on the go!
• A great listener; sensitive to the needs and vulnerable situations clients are experiencing.
• Able to clearly communicate information via email, over the phone or in person with clients in a way that conveys the heart of our organisation.
• Experienced in customer service and comfortable interacting with a range of stakeholders.
• Organised, with great attention to detail and proven administration skills.
• Confident finding your way Microsoft office and a range of client management systems or assisting staff with basic IT troubleshooting.
• Able to calmly juggle multiple things at once and prioritise tasks according to deadlines.

A commitment to the values and ethos of CARE Waitakere Trust is essential for the role.

For more information about who we are and what we do, refer to our website www.carewaitakere.org.nz or email [email protected] to find out more information about this position.