Customer Service officer

Summary about this job

Detail information about job Customer Service officer. Terms and conditions vacancy

• Permanent Full time
• Auckland CBD

• Permanent Full time
• 35-50K per annum
• Fresh graduates with no experience welcome to apply

About Bank of China (New Zealand)

Founded in 1912, Bank of China is the most international and diversified Chinese bank which has a history over 100 years and operates in more than 600 offshore branches across 44 countries and regions.  In 2014, Bank of China was ranked 4th in the World's top 1000 Banks (Tier one Capital) by "The Banker" magazine.

We serve millions of Chinese consumers and many of the world's most prominent corporate, institutional and government clients. We are a regional leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private banking.

Key Responsibilities:

• Assist our customers including account opening, deposit and withdrawal, remittance and foreign exchange to assure all legislative and internal policy and procedure requirements are being met.
• Conduct the transactions for facility customers including loan drawdown and loan repayment.
• Maintain an in-depth awareness of Bank of China products and services. Utilise this knowledge to assist the customer in the best possible manner.
• Promote the Bank's products and services to new and existing customers through quality conversations, identifying their financial needs and referring them to the appropriate specialist when needed.
• Responsible for the daily AML work over the counter to ensure all the transactions compliance.
• Perform additional weekly, monthly quarterly, yearly and ad-hoc duties as requested by the Manager 

Who we are looking for:

• Degree with Major in Finance or Accounting preferable
• Fluency in written and spoken English is essential; Mandarin speaking will be an advantage.
• Computer literacy – ability to use systems for input, storage and retrieval of information and MS tools for email and communication
• At least 2 – 3years front line customer service or relevant system operation experience preferably in a banking environment
• Strong Customer Orientation and communication skills with the confidence to start a conversation with a customer
• High level of attention to detail and solution Orientated

At Bank of China (New Zealand), our values reflect our diverse workforce, and we are internationally recognised for our commitment to encouraging individual differences to exist in the workplace. Plus we have a great number of high-performing employees.

If you'd love to be part of our team hit APPLY NOW! If you have applied for this role in the past 3 months please don't apply.

Application close 30th July 2018.

Candidates must hold NZ Resident visa / Citizen to apply for this position.