Brand and Customer Experience Manager

Summary about this job

Detail information about job Brand and Customer Experience Manager. Terms and conditions vacancy

Here at The Warehouse Group, we are changing the face of retail in this country, breaking new ground and exploring the unknown. That means our culture celebrates innovation, diversity of thought and an entrepreneurial spirit – it’s about taking risks, questioning the status-quo and not being afraid to fail fast and move on.

The key position of Brand and Customer Experience Manager has become available in the Noel Leeming Marketing Team. This is a newly created role that oversees the overall brand and customer journey through the omni-channel experience, which is aligned to the day to day trading of the brand. It will also play a leading role working, closely with our key supplier partners to unlock the potential of both brands for our customers.

The ideal candidate will have an ability to implement strategy,  driving and rethinking the consumer/shopper journey while conceptualizing and shaping the shopper experience to offer seamless, integrated and elevated experiences in ecommerce and physical stores.  There is a substantial project management component to this role therefore the successful candidate will need to work cross functionally with services, operations, marketing and merchandising to make sure all the elements of the customer experience come together for the brand and brand partners.

Reporting to the GM of Marketing – NLG, and working closely with the Customer Experience, Brand Strategy and Brand Marketing teams. The person in this role will need to understand and build out best in class shopper experience roadmaps.  Additionally, they will be responsible for delivery of a business-wide customer experience journey that aligns to customer value, customer needs, and a prioritization of customer experience.

This role allows the right person to lead multi-channel shopper focused initiatives and opportunities to unlock our potential within the customer experience. 

 Please apply now, and develop your Career as Brand and Customer Experience Manager NLG.

•Minimum of 8 years experience in related Marketing, Customer Experience and/or Brand Management roles with a Bachelor’s degree. Preferred 10+ years of related work experience with experience as an industry leader with a mix of marketing and commercial sales roles.

•Track record of driving and delivering output-focused excellence, with an aptitude for managing multiple projects simultaneously with demonstrated organisational, planning and time management skills; Experience in physical and digital retail marketing operations.

•Understand Human Centred Design and/or Design Thinking, with experience facilitating Customer workshops.

•Excellent verbal and written communication skills. Strong relationship and negotiation skills with both internal and external partners. 

•Ability to envision and implement innovative structures and processes to streamline workflow while simultaneously elevating standards of working.