Automotive Customer Liaison
Full Time role in a convenient inner suburban location. Working in conjunction with a respected automotive manufacturer.
Summary about this job
Automotive Trades
Company: Salmat
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-3106-4683
Fax: +61-7-4572-4570
E-mail: n\a
Site: n\a
Detail information about job Automotive Customer Liaison. Terms and conditions vacancy
About Our Company
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.
We are a growing Australian Service Provider managing one of the world’s best-known and respected Japanese automotive brands.
About The Role
- Utilise your dealership service department experience in a new and different work environment
- Convenient Richmond location with fantastic facilities.
- Close to all modes of Public Transport.
We are looking for a person who has worked within an automotive dealership service department with a good understanding of dealership processes and, importantly, a strong technical understanding of motor vehicle function.
The ideal candidate is working within an automotive dealership service department - a Service Advisor who is looking for their next career move, or a Service Manager looking apply their industry skills and experience in a more supportive and educational role.
This role primarily involves working closely with a dedicated team to strengthen their automotive industry and technical knowledge, and will assist with managing customer enquiries/concerns on behalf of the manufacturer.
Key Responsibilities include:
- Provide support and assistance to customer-facing staff by applying your experience and knowledge
- Assist in developing training materials based on technical and franchise dealership operations
- Working in conjunction with the manufacturer's Customer Relations department to assist with the case management of customer concerns towards a satisfactory resolution.
Attributes of the Successful Candidate
- Applicant should have dealership service department experience
- A passion for assisting customers and goes the extra mile
- Strong verbal and written communication skills
- Solid technical knowledge of automotive vehicle functions
- A genuine team-player with a passion for customer excellence
- Computer skills, particularly with MS Office
- Experience with Salesforce is desired, however comprehensive system training will be provided.
The successful candidate will have an opportunity to enhance one of the automotive industry’s most enviable reputations for customer service, care and retention.
If this sounds like the role for you apply now.