Mechanical Technician-Agricultural Equipment
Customer focused technical support role based in Mt Barker, SA Working with new innovative equipment in the viticulture industry
Summary about this job
Technicians
Company: FMR Group
Location: Adelaide Hills & Barossa
Work type: Full Time
Salary: n\a
Phone: +61-8-1979-8944
Fax: +61-3-3313-7961
E-mail: n\a
Site: n\a
Detail information about job Mechanical Technician-Agricultural Equipment. Terms and conditions vacancy
We are looking for an mechanical technician with skills and experience in:
- Hydraulic system diagnostics and trouble shooting
- Automotive electric/electronic diagnostics and trouble shooting
- Field and workshop based to join our passionate and dynamic team and support our rapidly expanding customer base throughout Australia.
Primary Purpose: To support our customers, the end users of our range of viticulture equipment to ensure that the user experience is 100% positive, to respond to customers needing information and/or support in timely and pleasant manner and to build the company's reputation for premium customer service.
Specific duties and responsibilities of this role include:
- Devanning & assembling new equipment on arrival
- Pre-delivery inspections and testing
- Delivery & installation of equipment with end users
- Support and technical training with dealer network and/or end users
- After sales support for end users including operator training and assistance
- Diagnostics and trouble shooting to resolve technical issues
- Timely and accurate job recording and reporting
- Rapid response to customer needs
- Involvement in active demonstration programs and customer events
- Maintenance of clean, tidy and organised workspace both in workshop and in company vehicle
Experience with vineyard equipment such as harvesters, vine sprayers and canopy equipment an advantage but not essential.
Job specific training provided
Please apply in by email with current resume.
Opportunity to work on award winning innovative equipment and to contribute to on-going R&D projects
Work closely with our European partners to support and develop their products
Ideal applicant will:
- Hold clean drivers license for both car and truck
- Be able to demonstrate a passion for customer service and 'can-do' attitude
- Be willing to travel and work extended hours during seasonal high pressure points
- Be self-managed and able to work unsupervised
- Be responsible and accountable for providing solutions and caring for customer needs
- Be computer literate and an excellent communicator both verbal and written
- Be willing and able to train and mentor junior technicians
Position includes company vehicle for business use, mobile phone and computer along with any equipment and tools needed for the role.
Position reports directly to Australian Workshop & Technical Manager