Customer Solutions & Systems Trainer - Raine & Horne Group

Summary about this job

Detail information about job Customer Solutions & Systems Trainer - Raine & Horne Group. Terms and conditions vacancy

Raine & Horne is an Australian family owned real estate company in its 135th year of operation with 330+ residential and commercial offices across Australia and overseas and growing.

Along with network growth the company is also proactively producing and promoting exceptional products and services to assist the Principals, Salespeople, Property Managers and Support teams within the company.

You will be part of the Raine & Horne Corporate team, based at the Corporate office at Ascot, QLD.  The role will see you working alongside Senior Management, providing administration and operation support to the GM, business development & operations team as well as providing excellent customer support and training to our network of offices, which will require travel. 

The successful candidate will be responsible for, but not limited to, a variety of tasks including:

• Conducting CRM and digital products in-room and in-office training and webinar training

• Assist offices with training to up-skill and understand the importance of content management of their website including assisting with staff profiles, local area profile details etc.

• Collating & Coordination of the Training Calendar including booking trainers, venues, updating and managing the training section of the company's extranet, encourage attendance and manage bookings

• Assist Senior Management including Business Support & Development Managers with the on boarding of new offices to the network, including change of ownership of Principals in existing offices, by providing training and support where necessary;

• Providing administration support to the GM, Business Support & Development Managers as a back up to the Office Manager
• Booking venues, catering and special requirements for training sessions and regional meetings, as required
• Organising and attendance of special events for the network
• We are seeking an administration/support person with experience from within the real estate industry.  Experience using rhcompass, MyDesktop or similar CRM highly desirable.  Exceptional attention to detail, strong organisational skills and effective time management and excellent written and confident and friendly verbal communication skills are a must. This is a varied role so the successful candidate will be someone who enjoys and can successfully manage a diverse role.

Remuneration is based on experience.

The following attributes are also sought:

• "Hands-on" approach and willingness to ‘roll up the sleeves’
• Ability to work in an accurate and timely manner
• High self-motivation
• Positive and proactive attitude
• Self-disciplined
• Capacity to think strategically yet being attentive to the detail
• Team-oriented

All applications are kept in the strictest of confidence.

If this position sounds of genuine interest and you believe you have the relevant skills and attributes required, please send in your CV via APPLY NOW or directly to Rebecca Johansson at [email protected]