Claims Dispute Manager

Summary about this job

Detail information about job Claims Dispute Manager. Terms and conditions vacancy

• Manage the provision of dispute management
• Prepare Claim Review Panel submissions
• Join a growing and award winning business

Are you the kind of person that thrives on providing customers with an exceptional service? Would you like to build on your existing technical claims experience?  A role in our growing Life & Investments business could be just what you’re looking for. As one of the world’s leading insurers and a brand that people trust, we are committed to paying claims as promptly, fairly and transparently as possible. This approach has helped us achieve a well earned reputation for our superior claims service.
 
Join our high performing Life Insurance claims team and challenge yourself to provide our customers with an outstanding service as you manage the provision of dispute management as well as the ongoing effectiveness of internal and external dispute resolution.
 
As a Claims Dispute Manager you’ll be responsible for performing quality reviews which will include the analysis of claims processes through individual file reviews. You’ll review disputed claims; prepare Claim Review Panel submissions; provide your recommendations and findings to the Technical Claims Manager; and work in close collaboration with our Complaints team to ensure all claim reviews are managed in a fair, transparent and timely manner.
 
As an experienced Life Insurance Claims professional, you’ll have the technical knowledge and expertise to provide your support to the Technical Claims Manager in all areas relating to litigated, FOS and SCT disputes and complaints. This is a challenging and varied role which will provide a great breadth of cases to be a part of.
 
You’ll have extensive experience with life risk products including superannuation. Moreover you’ll have experience with dispute management and litigation. A legal background and/or tertiary legal qualifications would be a distinct advantage however not essential. You’ll have comprehensive knowledge of medical, legal, product and regulatory issues and it goes without saying that you’ll have exemplary communication skills and be confident at negotiation and formulating settlement plans.
 
As you make a difference and have real impact on business outcomes you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work with us. Apply today!
 

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