Guest Service Agent

Summary about this job

Detail information about job Guest Service Agent. Terms and conditions vacancy

Do you love Far North Queensland?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

Looking for a role with a career path attached?

Located on the Cairns Esplanade, Mantra Trilogy is one of the city’s largest and busiest, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate so well.

We are currently looking for a motivated, bubbly and vibrant
Guest Service Agent
to join our Front Office Team on a casual basis.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, Apply now!