Part-Time Guest Service Agent
MORANBAH: Seeking a friendly & professional Guest Service Agent to join our small and supportive team, 4 shifts per fortnight!
Summary about this job
Front Office & Guest Services
Company: Oaks Hotels & Resorts
Location: Mackay & Coalfields
Work type: Part Time
Salary: n\a
Phone: +61-2-4814-9651
Fax: +61-2-5216-6119
E-mail: n\a
Site: n\a
Detail information about job Part-Time Guest Service Agent. Terms and conditions vacancy
Oaks Hotels & Resorts is a leader in strata–titled management accommodation with properties located in prime CBD and stunning resort destinations across Australia, New Zealand, Dubai and Thailand. Oaks is owned by Minor International, one of the largest hospitality and leisure companies in the Asia Pacific region, with internationally recognised Brands including Anantara, Avani and is looking to further expand the Oaks brand both nationally and abroad.
We are currently seeking a confident, professional and well organised Guest Service Agent to join the front office team at Oaks Moranbah on a part-time basis.
What does Oaks offer you?
- A competitive hourly rate.
- A stylish corporate wardrobe.
- Professional induction and ongoing development training.
- Career opportunities throughout Australia and New Zealand.
- Discounted accommodation rates across the Minor International Hotel Group.
In this hands on role, a typical day will include:
- Ensuring that all daily tasks are completed accurately and in a timely manner;
- Conducting guest arrivals and departures;
- Confidently providing personalised, attentive guest service, including pre-empting the guest's requirements;
- Imparting your knowledge and recommendations about the hotel, its facilities and the local area;
- Ensuring guest queries and complaints are handled efficiently and effectively;
- Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures;
- Finalising guest accounts, including cash handling;
- Checking rooms prior to Guest arrivals;
- Administration duties in the front office department.
You will have:
- Availability to work Monday to Sunday on a 2 week rotational roster, 4 shifts per fortnight.
- Professional interpersonal and communication skills.
- A passion for delivering exceptional, pro-active customer service.
- Confidence & ability to work autonomously and unsupervised.
- Confidence in dealing with guest queries and complaints.
If this sounds like the perfect role for you, please click the APPLY button to send us your confidential resume and cover letter, outlining why you are the best applicant for the position.