Receptionist

Summary about this job

Detail information about job Receptionist. Terms and conditions vacancy

• Full time role working directly for The Old Clare Hotel
• Fun, friendly, supportive Front Office team
• Design-led boutique hotel with rooftop pool and two restaurants

Stretching across two iconic heritage-listed buildings – The Clare Hotel pub and the Carlton & United Breweries Administration Building – the 62-room boutique hotel has been constructed with obsessive attention to aesthetics and concern for retaining the interesting features of both buildings. Situated along the re-developed Kensington Street precinct, The Old Clare Hotel is the first Australian hotel from the unconventional Unlisted Collection:. With its rich, varied history and architecture, Chippendale has become the home of choice for dozens of art galleries, production houses, graphic and fashion design studios, plus Sydney’s most exciting new restaurants, cafés and bars.

We have an exciting opportunity for a Receptionist to join our team. This position plays a critical role in delivering the exceptional and personalised service to all guests and visitors to the hotel.

Key Outcomes & Deliverables

This role is responsible for overseeing guest experience at The Old Clare Hotel. Specifically:

• Ensuring that guests and visitors to the hotel receive an exceptional, authentic and personalised experience and service.
• Delivering this experience specifically through assisting with and coordinating processes relating to guest stays including information, parking, mail, luggage and transport.
• Promoting teamwork and quality service through daily communication with other departments. 

Key Tasks
Some of the key tasks associated with this role include:

• Completing the registration and check in of guests accurately and efficiently, whilst engaging the guests interpersonally, including securing payment, issuing of keys, assisting with baggage, room orientation and escorting.
• Completing check out of guests efficiently including invoice preparation, assistance with and storage of baggage, and assisting and transport booking assistance.
• Taking both cash and electronic payments in accordance with the hotel’s procedures and systems, and ensuring that a cash float is maintained in an accurate manner with daily balancing at end of shift.
• Answering, recording and processing all guest and external calls, messages, requests, queries or concerns.
• Providing information on request regarding the local area, restaurants, building history and facilities as well as actively promoting the hotel and upselling.
• Coordinating with other hotel departments to ensure a faultless guest experience.
• Assisting the Concierge\Porter where needed with parking and retrieving guest vehicles.
• Ensuring that all guests are provided with the highest level of customer service, reflective of the hotel’s high standards.

What are you like?

You’ll be committed to and passionate about exceptional and authentic guest service and have a great ability to read people and tailor your approach to them, all whilst being yourself. Importantly, you’ll love being responsible for enriching guest stays through a variety of means, often through escalating or outsourcing elements to your specialist guest experience colleagues. You’ll be organised and detail orientated and be the type of person that’s always following through and following up. This role is incredibly critical to the effective administrative functioning of the hotel, and you probably won’t be the type of person that says ‘that’s not my job’.

What’s good about working here?

• Small, close-knit team
• Design-led, historically rich aesthetic and amazing Chippendale location
• Flexible work environment
• Get a day off for your birthday
• Paid time off for charity
• Interesting and varied anniversary benefits
• Accommodation and restaurant discounts

Does it sound like we might be right for you and you might be right for us?

To apply:

• Please send us your CV outlining your relevant experience and achievements with a cover letter addressing the criteria outlined in this ad, and;
• In your cover letter, please also tell us about a time you did something different/interesting/creative for a guest, what their reaction was (ie, whether they loved it or not – sometimes this happens and that’s ok!) and why.