Customer Service Supervisor / Relief Manager - Full Time

About us
 
We have rewritten what a Club is all about and have created spaces that are vibrant, contemporary and inviting.  With great food in the NORTHS Pantry, sophisticated friendly bar areas, modernized auditorium and function spaces and a gaming floor frequented by everyone in the know, this is definitely the place to be.  We have had a recent promotion which has created an opportunity for someone ready to step up.   
 
What differentiates us from your typical F&B venue is that we are a not for profit Club. In the past year we have partnered with St Vincent de Paul Society, Taldumande Youth Services, Phoenix House Youth Services, Future Achievement Australia Foundation, Cammeray Public School, Kids Like Brett and many more.  When you know you are working to enrich the lives of many, it makes the hard work worthwhile.
 
Joining NORTHS means you are part of the Norths Group which includes The Greens North Sydney, Seagulls at Tweed Heads, The Alcott at Lane Cove, Norths Fitness and Revolution Fitness. 
 
About the role
 
Are you an experienced Supervisor and customer service focused professional looking for your next challenge? If yes, come and join the Norths Group as a Customer Service Supervisor & Relief Customer Service Manager. You will be responsible for working with the management team in the smooth running of the Club’s day to day operations. You will have a constant presence on the floor with a ‘hands on’ approach where you are leading by example. Using your expertise behind the bar and your knowledge of gaming operations on a daily basis you will never be bored.
 
This is an excellent opportunity to step into a leadership role that requires:

• A passion for the hospitality and entertainment industry and ensuring the team delivers exceptional customer experiences.
• A proven ability to understand and proactively respond to the needs of your team and your customers.
• Personal initiative to effectively solve problems.
• Outstanding interpersonal skills.
• Ability to prepare reports utilising your skills with Microsoft Word and Excel.
• Exemplary cash handing capabilities.
• Practical compliance experience.
• A sound understanding of the nature of our business and the members we serve.

 
To be successful in this role you will have:

• Substantial hospitality/entertainment experience.
• A motivating leadership style that brings out the best in your team.
• Outstanding verbal and non-verbal communication skills.
• Working knowledge of relevant legislation including current RSA, RCG and First Aid certification.
• Computer literacy essential, and eBet gaming would be highly regarded.
• Availability to work weekends, nights and day shifts.
• An eye for detail across the board.

 
Benefits and Culture

• Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our customers’ expectations every time.
• Work for a Club that continues to reinvent its relevancy to its local community
• Dynamic, energised, management team that is embracing change and focused on success

 
Norths Group Academy offers formal training to grow your career in the entertainment and hospitality industry and you will receive significant mentoring and support from our talented Customer Service Managers and Operations Manager. Our culture is all about being approachable, accountable, humanistic, success oriented, which enables us to deliver phenomenal customer experiences.
 
At NORTHS you will be part of a great team where each of our employees is valued and seen as the key to our success. Employees are recognised with discounted membership, cheap meals, free parking and education assistance.
 
If this sounds like you apply now!