RECEPTION STAFF - Burke & Wills Hotel

Summary about this job

Detail information about job RECEPTION STAFF - Burke & Wills Hotel. Terms and conditions vacancy

• Work in the newly Multi-million dollar renovated Burke & Wills Hotel, Toowoomba
• Opportunity to become not just part of a team, but a family

Do you want to be a part of something exciting?  Work at Toowoomba’s most luxurious hotel?  An exciting opportunity exists for a Front Office Receptionist at our newly renovated Burke & Wills Hotel.

We are looking for professional, talented & dedicated Reception Staff to work in our Front of House.  Both casual & full time positions are available for the right candidates.

The successful applicant will be responsible for the administration of our busy front office.  Specifically, you will be responsible for (but not limited to) the following:

• Dealing with incoming, outgoing & transferring of telephone calls within the hotel;
• Taking, recording & booking room reservations;
• Check-in guests, allocation of rooms & control of guest keys;
• Preparation of guest accounts, receiving payment for these accounts & reconciliation/balancing of transactions;
• Providing information to & assisting guests with hotel services;
• Maintaining customer service standards set by the employer;
• Ensuring that our customers are served in a prompt, professional & diligent manner;
• Communicating effectively with customers & other staff;
• Working co-operatively within the hotel team environment;
• Meeting all legislative requirements & the employer’s policies & procedures;
• General office duties.

In addition to this, the successful applicant will possess the following personal qualities:

• Impeccable standards of personal presentation/grooming;
• Have an excellent telephone manner;
• Excellent communication skills, both written & verbal;
• Present themselves in a professional manner at all times;
• Be customer-focussed & willing to meet high standards of customer service;
• Work effectively, even when busy.

Previous experience in hotel reception will be well regarded & knowledge of the RMS system an advantage.  The successful applicant must be available to work nights & weekends.

Working at Burke & Wills Hotel, you will be a part of not just a team, but a family.  You will have the opportunity to develop both your professional & personal skills, with several different outlets to learn & excel your career.  We are dedicated to training & developing your skills to be the best version of yourself & have ample opportunity to cross train in different departments.  Are you ready to work at the best hotel Toowoomba has to offer? Apply now with a cover letter stating why you want to work with us, what value you’re going to bring to the team & a copy of your current resume.

Donnalea Ballard, Area Manager

[email protected]