Guest Service Agent
Melbourne Short Stay Apartments is looking for a CASUAL Guest Service Agent with a passion for hospitality to join our winning team.
Summary about this job
Front Office & Guest Services
Company: Melbourne Short Stay Apartments
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-1373-1341
Fax: +61-3-2320-3206
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent. Terms and conditions vacancy
Are you an energetic, dynamic service orientated person? If this sounds like you then MSSA has an exciting opportunity for a Casual Guest Service Agent to join our MSSA family.
A little about us:
We are unlike traditional hotels. Our stylish apartments offer all the space and comfort of home.
The successful candidate will be someone who is motivated and has a passion for guest service. You will have a 'can-do' approach to problem-solving and outstanding communication skills. We are looking for someone who is dedicated to developing their skills and knowledge and can demonstrate exceptional service standards.
Key responsibilties:
- Provide quality service to guests that are checking in/out and through out the duration of their stay
- Provide efficient service when making reservations
- Operate switchboard effectively by handling all calls promptly and professionally
- Assist guests with the storage and distribution of guest luggage
- Maintain control of guest and business accounts ensuring that all charges are accurate and conducted within a timely manner
The Ideal candidate will possess:
- Excellent communication, interpersonal and time management skills
- High standard of personal presentation and grooming
- Computer literacy in Word for Windows and Excel is highly desired
- The ability to work well under pressure and remain calm
- Enjoy working both autonomously and in a team environment
- Ability to problem solve and handle complaints
- Ability to consistently go above and beyond for our guest's needs
We will require team members to:
• Be available to work at least three (3) shifts out of a 7 day rotating roster to include days, evenings and weekends
• Be available to work Public Holidays
• Previous experience in a similar role is desirable
• Previous experience with RMS PMS will be advantageous
If you feel that you are suited and would like to join in a great opportunity, simply click on the Apply button.
Only applicants selected for interview will be contacted.
Applicants must have the right to work in and live in Australia on an ongoing basis.