Front Office Receptionist

Summary about this job

Detail information about job Front Office Receptionist. Terms and conditions vacancy

The Award Winning 4.5 star Lakes Resort Hotel, West Lakes has an opportunity for an extremely hard-working, highly motivated individual with proven experience to join a dynamic focus driven Front Desk / Front Office Team.

Casual Position available.

Applicants must possess the following:

- Exceptional customer service, organisation, phone manner and communication skills
- A keen eye and attention to detail
- Impeccable grooming and personable approach
- Experience working independently as well as part of a dynamic team
- A passion for & commitment to delivering exceptional, pro-active guest service

The following would be advantageous:

· Proven experience in a Front Office / Reservations Role or within a Hotel Environment

· Experience in a computerised accommodation reservations system, Microsoft Office / Excel packages, Microsoft Outlook and telephone switchboard operations (knowledge of Hotel reservations systems is advantageous, however full training will be provided)

· Versatility to work a variety of shifts including days, evenings, weekends and public holidays

The successful applicant will:

· Deliver a high standard of guest service at all times directly and via telephone

· Answer guest enquiries and convert into reservations

· Maintain and process accurate guest accounts

(adhering to hotel policies & procedures)

· Confidently provide all guests with accurate information regarding the overall Hotel, Hotel Facilities, Room Rates, Room Types and Room Availability.

Please email resumes to:
 

Attention; Mike Hancock at [email protected]

*Please Note*

Only short listed candidates for these positions will be contacted