Duty Manager
The Branksome Hotel and Residences is looking for an experienced Duty Manager to join our Front Office team
Summary about this job
Front Office & Guest Services
Company: The Branksome Serviced Apartments
Location: Sydney
Work type: Full Time
Salary: $59,000 - $65,000 plus super
Phone: +61-2-9205-1512
Fax: +61-3-6490-3502
E-mail: n\a
Site: n\a
Detail information about job Duty Manager. Terms and conditions vacancy
Situated within walking distance from the domestic terminal and 5 minutes by car from the international terminal, The Branksome Hotel & Residences is ideal for those who are seeking luxury living for a short layover at Sydney Airport or for business meetings at the airport precinct. It is less than 15 minutes away from the Sydney CBD, making a shopping trip downtown just a short ride away.
We are looking for an experienced Duty Manager to join our Front Office team.
As the Duty Manager, your primary responsibilities include but not limited to:
- Develop and motivate the Front Office team alongside the Front Office Manager
- Acting as a role model for the Front Office team
- Actively resolving guest complaints and challenges
- Lead by example when attending to guest requests, being proactive and resourceful
- Compile and check daily record sheets, guest accounts, receipts and vouchers using Opera Cloud
- Assist food and beverage departments during all day services where required
- Assist Hotel Manager in replying guest reviews on OTA and Social Networks.
- General front office administration duties
- Daily accounting data entry and reconcile
- Hotel security
To be successful in this role, you must possess the following:
- Have experience in a similar role within a 4 to 5-star hotel environment
- Be available to work across a rotating roster including weekends, public holidays, early mornings, late evenings and the ability to attend onsite when on call overnight to guest requirements.
- Have an approach to guest service that is second to none
- Exceptional customer service skills, communication, presentation and time management skills
- Previous experience with a property management & point of sales system. Preferably Opera and MICROS.
- A friendly and outgoing personality
- A willingness to use initiative and strong problem solving skills
- Strong analytical skills with a high level of computer literacy and accuracy
- Attention to detail and understanding of basic accounting processes
- Possess a strong background knowledge in both Front Office and Reservations
- Senior First Aid Certificate
- New South Wales Responsible Service of Alcohol (RSA)
If you are up for this great challenge and keen to work and advance your career with one of Sydney’s newest luxury Hotel, please forward your application through the ‘Apply’ option below.