Guest Services Agent - Superstar

Summary about this job

Detail information about job Guest Services Agent - Superstar. Terms and conditions vacancy

About the business

Established Hotel and Serviced Apartments

About the role

We are currently looking for a motivated, bubbly and vibrant Guest Service Agent to join our friendly Front Office Team on a casual basis.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel's facilities, taking reservations and maintaining guest accounts to recommending local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest's smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, an interest in accounting, have a great eye for detail APPLY NOW!

Benefits and perks

Free Parking, Great Working Environment With  Shops and Transport Within Walking Distance

Skills and experience

To be successful in this role, you MUST have:

• Effective time management with the ability to plan and prioritise.
• Exemplary problem solving skills and the desire to exceed guest expectations.
• Outstanding communication and interpersonal skills.
• Strong knowledge of Microsoft Word, Excel and Outlook.
• Flexibility to work a 7 day week rotating roster including days, nights, weekends and public holidays.