Reservations Manager

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The Esplanade Hotel Fremantle by Rydges is looking for a passionate and experienced Reservations Manager to lead our team.

Summary about this job

Reservations

Company: Esplanade Hotel Fremantle by Rydges

Location: Perth

Work type: Full Time

Salary: n\a

Phone: +61-8-6100-6664

Fax: +61-8-8284-4993

E-mail: n\a

Site:

Detail information about job Reservations Manager. Terms and conditions vacancy

Are you looking to lead a team in an exciting, fast paced environment? Are you a charismatic individual with a CAN DO attitude? If so, we are looking for someone just like you. The iconic Esplanade Hotel Fremantle by Rydges is currently seeking a Reservations Manager to join their team!

Reporting to the Front Office Manager, your role will be to coordinate the management of all reservations and to maximise yield management. 

Job Function

  • To maximise efficiency of reservations staff and to co-ordinate the management of all reservations, thereby maximising yield management.
  • To represent the department at appropriate meetings, attend guest functions and to represent the hotel when necessary at hotel functions and familiarisations.
  • To ensure efficient and effective inter-department interaction within the hotel at all levels.

Financial

  • Ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures.
  • To ensure that average rate and occupancy is maximised.
  • To ensure that commissions are appropriate correctly.
  • To ensure that department expenditure is controlled within set targets.
  • To ensure guaranteed bookings and cancellation fees are charged where appropriate.
  • To liaise closely with FOM to ensure budgeted market mix is achieved to maximise yield.
  • To consistently deliver products and services that meet the quality standards and expectations of guests.
  • To achieve a reputation as the market leader in accommodation, product and service.

Customers

  • To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
  • To maintain and develop a guest recognition and VIP program.

Personnel & Training Management

  • To enthusiastically motivate the reservations department to contribute to the hotel profitability through upselling and utilisation of the workings of yield manager.
  • To ensure that strategies and practices are in place to facilitate the efficient and effective staffing of reservations such that financial and service quality targets are achieved.
  • To establish and implement training modules with emphasis on structured on-job training.
  • To develop and implement strategies to reduce staff turnover.
  • To assist Front Office Manager in the selection and recruitment of reservations staff and also with regular staff appraisals.
  • Ensure all hotel policies and procedures are adhered to at all times.  Standards of personal appearance hygiene, uniform and name tags as outlined in the staff handbook.

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