Executive Lounge Supervisor - Horizon Club
Horizon Club guests will enjoy Shangri-La's unique spirit of hospitality, and a feeling of always being a home away from home.
Summary about this job
Front Office & Guest Services
Company: Shangri-La Hotel Sydney
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4921-9233
Fax: +61-7-6125-6495
E-mail: n\a
Site: n\a
Detail information about job Executive Lounge Supervisor - Horizon Club. Terms and conditions vacancy
Shangri-La Hotel, Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 565 spacious and inspired luxury guests rooms and suites, five food & beverage outlets and 20 functions rooms.
Horizon Club guests will enjoy Shangri-La's unique spirit of hospitality, and a feeling of always being a home away from home. Benefits include bespoke holiday and business travel planning, as well as a selection of amenities and services to match guests' individual needs.
In this role you will be required to assist the Horizon Club Manager in managing the department and to ensure maximum guest satisfaction consistent with Shangri-la standards, through planning, organizing, directing, supervising and controlling the Horizon Club operation and administration.
About the role:
- Responsible for Horizon Club Floor whole operations in the absence of the Horizon Club Manager
- To have a thorough understanding and knowledge of all Rooms related service and product and the ability to up-sell alternatives.
- Ensure Welcome Tea Service is provided for all check in guests
- Encourage Golden Circle Membership Enrollment and coach the staff to achieve monthly target
- Works with Front Office Rooms Controller to pre-assign rooms for all Horizon Club reservations, taking note of special requests and early arrivals.
- Coordinates with Amenity Centre/Housekeeping on the set up of amenities in Horizon Club rooms prior to guests’ arrival.
- Room Check with the superior suites piror guests arrival
- Assists guests with all concierge and business administration service
- Maintains all quality standards and procedures from guest’s pre-arrival, to guest’s arrival, to guest’s in-house stay to guest’s departure.
From you:
- Previous exposure in an Executive lounge
- Previously worked in reception and understand check-in/out process
- Knows how to use Opera
- Experience with rostering staff
- Experience trainning and onboarding new team members onto the team
- Available for full time on 7 day-working roster
- Must have full Australian working rights