Front Office Receptionist - Part Time

Summary about this job

Detail information about job Front Office Receptionist - Part Time. Terms and conditions vacancy

Applicants must be professional, well-presented, demonstrate a strong work ethic, possess great verbal and written communication skills and be committed to excellence in their work.

The role requires attention to detail, excellent computer and customer service skills, preparedness to multi-task, a positive attitude and the ability to show initiative.

Previous experience in a corporate environment will be highly regarded, but not essential.

A background in the hospitality/tourism industry and knowledge of the Reservation Management System (RMS) would be an advantage but is not essential.

Rotational weekend work is required for this position. Self confidence and the ability to make quality decisions are also highly desirable. The capacity to speak fluent English is also necessary.

This is a part time position. Availability seven days per week is required.

In this role, your duties will include:

• Providing efficient service for guest check-in and check-out
• Settling and maintaining guest accounts
• Assisting guests with queries, maintaining excellent customer service standards at all times
• Receiving incoming calls, answering enquiries and converting these enquiries to bookings
• Receiving calls from in-house guests and assisting with their requests

To be successful in this role, you must:

• Have a dedication to excelling in customer service
• Have a desire to achieve results
• Be very computer literate 
• Be able to stay composed under pressure
• Be available to work shifts of 7am to 3pm and 3pm to 11pm, including weekends, Public Holidays and sleepover shifts, on a rotating roster
   

The role will begin with the first 3 months of full time training. The shifts will then revert to between 7-9 shifts per fortnight on average.

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