Client Services Team Leader

Summary about this job

Detail information about job Client Services Team Leader. Terms and conditions vacancy

MinterEllison is one of the Asia Pacific's leading law firms. Established in Sydney in 1827, our firm today operates in Australia, Hong Kong, mainland China, Mongolia, New Zealand and the United Kingdom through a network of integrated offices and associated offices. 

Our culture

We are focussed on collaborating, innovating and inspiring each other and our clients.  We understand that the high standards we set ourselves in a top tier law firm means that we are constantly challenged to deliver our best and excel. It involves managing multiple stakeholders and working collaboratively across offices, countries and time zones.

We take pride in being our clients' best partner, and enjoy working within teams of professionals who share their knowledge, respect our values and support each other to achieve our collective goals.

Our Client Services Team

Our friendly and professional Client Services Team are at the very front line of the business, and are responsible for ensuring the smooth running of our busy and vibrant client floors.  This team interacts virtually with all teams across the firm globally and manages a wide variety of client and staff meetings, and events. 

Your role

A fantastic opportunity exists in our Sydney office for a Client Services Team Leader to lead a highly collaborative team, delivering  original and innovative experiences for our clients and colleagues . You will  lead a talented team with the scope to continually improve how we work and the hospitality we offer to our clients. Your responsibilities will include but are not limited to:

• drive the creation and delivery of unique client experiences
• continually review and deliver benchmark hospitality processes and procedures
• network effectively with clients, colleagues and the wider firm
• assist with coordinating high volume room bookings and multifunction event requirements
• drive a high performance team full of exuberance and original ideas!
• using your respected industry vendor relationships, guide budgeting and procurement of hospitality services
• guide and develop supervisors across multiple work streams
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This is a high profile role and as a key point of contact with our internal staff, as well as our esteemed client base and stakeholders of the business, you will be providing an invaluable and rewarding service to the firm which is integral to creating an exceptional experience.

What you need

We welcome applications from people with:

• inspiration and commitment to lead teams to new levels of service experience
• a strong, proactive client service focus and high level customer communication skills
• ability to work in a highly collaborative team environment
• excellent organisation and prioritisation skills
• ability to clearly and confidently communicate at all levels across an organisation
• flexibility and an ability to be calm under pressure
• ambition to achieve results and contribute to the success of our business
• resilience and a commitment to excellence that matches our own
• strong sense of pride in your work and who you work for
• impeccable personal presentation

What we offer

MinterEllison will support your continued development through a wide range of accessible and structured learning and development programs, mentoring from skilled and intelligent leaders, and by surrounding you with teams of great people who are happy to share their knowledge and learn from you as well.

You will also have access to a wide range of top tier employment benefits, which are designed to help you complement your lifestyle outside of work and support your professional needs.  These include first class premises, facilities and support, state of the art technology, competitive salary packages, gym membership, corporate discounts, an extensive health and wellbeing program and much more!

How to apply

We prefer to deal with you directly, so please submit your CV and cover letter for consideration by clicking on the 'Apply' button below. If you would like further information, please contact Marianne Galvez on 03 8608 2716 for a highly confidential discussion.

Please note that applications from agencies will not be considered at this time. To be eligible to apply for this role you must be legally permitted to work in Australia.