Internal Content Training Manager

Summary about this job

Detail information about job Internal Content Training Manager. Terms and conditions vacancy

Join one of the fastest growing companies in Australia!

Life-Space is fast becoming one of the top probiotic brands on the world stage, increasing their global footprint at a rapid pace. As the leading brand of Evolution Health, we have been ranked in the top ten BRW fastest growing 100 list for the last two years running, moving from number 7 in 2016 to number 4 in 2017.Life-Space are focussed on innovation and education, making the latest advances in research accessible to all. Our brand values are reflected through Evolution Health's vibrant culture. We have recently signed an agreement to join China's No 1 supplements company and there is still plenty of work to do!

The opportunity: Technical Training Manager

As Technical Training Manager you will provide training and coaching resources to build the capabilities of our National Field Team, wider sales and business units and external stakeholders to ensure they are educated on probiotics, our products and the microbiome.

In this train the trainer role you will strive to lead the industry with world-best training resources, that through a range of channels and touch points ultimately reaches our retailers and consumers with accurate messaging that inspires them to support the Evolution Health brands.

Identifying skills gaps and performance improvement opportunities you will design and deliver customised learning and development initiatives at organisational, team and individual level to support the achievement of business goals and objectives.

Collaborating across the business you will ensure that all training is technically sound, regulatory approved, commercial and aligned with our brand promise.

Competitive Package

Key Responsibilities

• Identify product and other training needs and prioritise according to company objectives and business strategy
• Analyse skill gaps and performance improvement opportunities at organisational, team and individual level
• Design and deliver New Product Launch training for national sales / field teams, distributors and other external stakeholders including unique selling points, competitor comparisons, market trends and insights and identified key messaging
• Continually collaborate with Sales, Regulatory Affairs, Marketing, Research and Education to ensure consistency of messaging, claims and technical information is aligned and accurate
• Train the trainers to use a holistic approach with material that supports the field of microbiology, engage conversations and draws synergies with the research information and the Life-Space products.
• Oversee, inspire and mentor a national field team with varying health science qualifications ensuring they are equipped to meet their KPI's and deliver an exceptional customer experience
• Conduct in field visits with our national field teams to analyse and evaluate their training needs and assess effectiveness of training materials and consistency of the delivery
• Provide constructive feedback to participants or field team as well as consulting with line managers so reinforcement, ongoing training or performance management can be given.
• Ensure that the greater sales team and other business units and external stakeholders that are a touch point for our products have consistent product knowledge, training and key selling messaging and provide training when gaps are identified
• Work cross functionally to maintain an up to date knowledge of all Evolution Health systems, products and services to support staff in providing an exceptional customer experience and maximise sales opportunities
• Through a consultative approach, support the broader Evolution Health team with service delivery, driving consistency in standards of service to provide an exceptional customer experience.
• Training facilitation of large group trainings both internally and externally
• Provide ongoing feedback and analysis of training activities and effectiveness

Skills and Experience needed:

• +2 yrs experience in training environment
• +2yrs experience in developing best practice training materials
• Tertiary qualification in Health Science (naturopathy/ nutritionist) Highly desirable
• Cert 4 in Training desirable
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Exceptional written and verbal communication skills in English
• Experience in a similar role in a customer service environment highly desirable
• Ability to interpret and clearly articulate clinical data to draw insights
• Experience in the Healthcare sector highly desirable
• Highly engaging and experienced facilitator and presenter

If you would like to join the Evolution Health team, please submit a covering letter and your resume via SEEK.

For further information regarding Evolution Health, please visit our website: www.evolutionhealth.com.au