Ward Clerk / Medical Receptionist - Melbourne South East
Are you the go-to problem solver? Known to all as the ultimate perfectionist? Do you love building relationships? Join Kincare in this permanent role.
Summary about this job
Medical Administration
Company: Kincare Community Services
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9394-4331
Fax: +61-7-7858-7808
E-mail: n\a
Site: n\a
Detail information about job Ward Clerk / Medical Receptionist - Melbourne South East. Terms and conditions vacancy
- Monday to Friday. No weekends and no nights!
- Join a growing customer centric company in a growing industry
- Notting Hill location. Avoid the daily peak hour rush
About us:
KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia. A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.
KinCare is going through a significant transformation agenda as we move into a retail environment with the deregulation of the in-home care market and as such is now entering into another exciting period of growth. We currently have approximately 2,000 passionate employees whose skills, knowledge and expertise creates a high performing team that ensures KinCare remains a successful, national leader within the industry.
The role:
Based in our Notting Hill office, your role will manage a portfolio of CHSP customers and coordinate government-funded care services over the phone. This will involve conducting assessments, coordinating programs, sourcing domestic service assistance, social outings and other types of personal care. You will also liaise with internal stakeholders to ensure customer's individual care plans and services are followed timely and accurately.
You will be comfortable in managing a customer calls and finding solutions to unexpected challenges that arise.
Other key responsibilities include:
- An ability to manage a customer information database
- Coordinate customer services in a fast-paced environment
- Conducting customer assessments and confirming appointments over the phone
- Multi-task several competing stakeholder priorities at the one time
- Liaise, strengthen and develop relationships with different stakeholders
Skills and experience required:
- Similar experience in Health Care, Aged Care, Medical Reception, Hospital ward clerk or Community Services industry
- Strong communication, confident phone manner and exceptional customer service skills
- Superior attention to detail, time management and organisation skills
- Exceptional problem solving ability and a passion for helping people
- Ability to work efficiently and prioritise work under pressure
- Experience using a customer database or online CRM tool
- A friendly, warm phone manner with an ability to work with an established fast paced team.
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks. Accordingly, it is a condition of all applications that candidates consent to medical, psychological or functional health assessment(s) and/or background checks (including criminal history checks) if they are required during the application process.
Please note only shortlisted candidates will be contacted. No agencies please.
Further information about KinCare can be obtained by visiting: www.kincare.com.au