Front Office Manager

Summary about this job

Detail information about job Front Office Manager. Terms and conditions vacancy

• Full-Time

North Shore Private Hospital is a 313 bed med/surgical hospital which performs most surgical specialties including cardiothoracic, neurosurgery, orthopaedics, advanced general and colorectal, urology, spinal surgery, paediatrics, oncology and medical care. North Shore Private Hospital is proudly owned and operated by Ramsay Health Care.

A rare and exciting opportunity exists for an enthusiastic and result driven individual to join our team as the Front Office Manager. Reporting to our Director of Finance & Administration, the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team that cover various admin functions within the hospital.

Key accountabilities:

• Managing the patient administration process which include: scheduling, booking, verifying patient’s health fund coverage and providing accurate cost estimate / informed financial consent
• Ensure accurate and timely provision of paperwork / certificates related to admissions required to submit claims

• Liaise with internal and external customers / stakeholders to assist with the admission process

• Provide leadership and ongoing training to admin staff

• Support the culture for continuous improvement and lead the change management process where required.
• Demonstrate the Ramsay Way

To be successful for this role you will need to have:

• Experience in all areas of front office management, preferably within a health setting
• Demonstrated ability to successfully manage individuals and work groups
• Demonstrated commercial acumen, attention to detail and ability to prioritise workload
• Excellent communication, customer service and organisational skills
• Willingness to learn, be flexible and ability to adapt to changes
• Ability to understand and apply the practicalities of health fund contracts

Desirable Criteria:

• Tertiary qualification in Business Administration or related discipline
• Knowledge of Health Fund contracting system and processes
• Experience within health care setting
• Meditech or similar patient administration software experience

If you would like to the opportunity to work for Australia’s largest health care provider, have the opportunity to work towards health care administration and be part of our energetic hands on team please forward your application to:

Amy Nguyen
Director of Finance and Administration
Email: [email protected]

Applications close: COB Wednesday 25 July 2018
No agency, direct applications only