Business Change Manager Service Operations
An exciting opportunity for a Business Change Manager to join us and support change management activities for customer experience.
Summary about this job
Pharmaceuticals & Medical Devices
Company: Cochlear Limited.
Location: Sydney
Work type: Contract/Temp
Salary: Competitive
Phone: +61-3-8442-7723
Fax: +61-8-7163-6597
E-mail: n\a
Site: n\a
Detail information about job Business Change Manager Service Operations. Terms and conditions vacancy
- Global branded ASX listed double digit growth company
- A global leader in medical devices & hearing loss technologies
- Based at our Global Head office at Macquarie University (Sydney).
About Cochlear
Cochlear is the global market leader in implant hearing solutions and is a top 100 company on the ASX. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology.
About The Role
This role is offered as a 12 months fixed term contract, supporting project execution and the operational management of the change processes for Customer Experience, in line with the Cochlear standard, ensuring measured improvements and positive outcomes for Service Operations and the wider organisation.
This role will also partner and work collaboratively with the Project Management Office and other internal stakeholders (such as Information Technology, Global Marketing and regional Customer Experience Leads) where projects and initiatives impact customer experience, to ensure and that change practice is consistent and aligned.
About You
- Experience in identifying, researching, evaluating and recommending appropriate change management practices/approaches
- Experience in delivering change initiatives within a global and/or matrix organisation(s)
- Ability to manage tasks with competing priorities while effectively managing stakeholder expectations and influencing others to move toward a common vision/goal
What will make you stand out?
- Experience in organizational design change management
- Process improvement qualification (i.e. Lean Six Sigma)
- Healthcare or related industry experience
- Experience in IT and information systems project implementations
In this role you will have the opportunity to work across organisation boundaries; working with leaders and team members across the global organisation. You will support the establishment of new capability/function and development of function and truly own change management for the customer service strategic initiatives. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Take the first step towards a career you can truly be proud of. Apply online today!