Client Incident and Feedback Navigator

Summary about this job

Detail information about job Client Incident and Feedback Navigator. Terms and conditions vacancy

• Salary Packaging options – earn up to $15,899 of your annual salary tax free
• Permanent Part-time basis – 60 hours per fortnight
• Nationally accredited Health Care Provider

About Silver Chain

Silver Chain is one of Australia’s largest not-for-profit health and community care providers, and helps almost 65,000 people confidently live the lives they choose every year. With a reputation for innovation and leadership that’s been built over 120 years, Silver Chain is set for an exciting future – and we’d like you to be a part of it.

At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation and welcome applications from Aboriginal and Torres Strait Islander candidates.

The opportunity

We have an opportunity for a Client Incident and Feedback Navigator to join the Capability and Excellence team at Silver Chain House, Osborne Park, on a permanent part-time basis. This is an exciting opportunity for an experienced individual to partner with the business to facilitate the implementation of a client safety program across the business.

The successful candidate will work collaboratively with all areas of the business to lead and coordinate the functional management of client incidents and feedback. You will liaise with internal and external stakeholders and clinical safety subject matter experts.

The successful candidate will have the following skills, experience and attributes:

• Demonstrated experience in the principles, processes and application of clinical governance, clinical safety and client incident and feedback management in a health/social care setting.
• Demonstrated analytical skills with the ability to analyse data, identify trend and review systems for process and systemic improvements.
• The ability to work collaboratively with key stakeholders to implement change and improvements.
• Excellent communication and interpersonal skills with the ability to influence
• Demonstrated time management and organisational skills to effectively plan and prioritise work tasks
• A diverse background in delivering.  Exposure to health care would be an advantage.
• Demonstrated analytical and conceptual skills to identify risks and make recommendations to ensure the safety of our clients.
• Tertiary and/or industry qualifications in a health-related discipline.
• Registration with Australian Health Practitioner Regulation Agency (AHPRA)

Silver Chain will reward the successful candidate with a purposeful career working for one of the largest Not for Profit healthcare providers in Western Australia, competitive benefits and the opportunity to work as an integral member in an exciting time of change within the healthcare sector. In addition to these great benefits, Silver Chain offer:

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement.

Benefits

• Salary packaging of up to $15,899
• Travel Allowance of $.78 per kilometre for travel between clients
• Health Care benefits
• Social Club – discounted tickets for movies, the zoo and more (dependant on location)

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply’

Please note that unsolicited applications from agencies will not be accepted.